DIPEN RAJBANSHI
Helsinki
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Temporary Customer Service Representative
Nordic Business Forum 2025
09.2025 - 09.2025
- Guided and assisted 7,000+ international attendees in the main seminar hall by providing clear instructions, seating support, and problem-solving during live sessions.
- Worked in the Cloakroom Team handling high-volume customer flow, organizing storage, and ensuring fast and accurate item retrieval.
- Represented the event brand with professional and friendly communication in a high-pressure environment.
- Collaborated with a diverse team and followed strict operational schedules to maintain smooth visitor experience.
Cafe Worker
Cozy Cafe
04.2022 - 06.2024
- Serve customers efficiently, ensuring friendly and professional service.
- Prepare burgers, fries, and beverages according to company standards.
- Operate cash register and process payments accurately.
- Maintain cleanliness in kitchen and dining areas during and after service.
Kitchen Assistant (Part-time)
Restaurant Nautilus
05.2019 - 11.2019
- Assisted in both kitchen and service areas to support smooth restaurant operations.
- Managed food plating, dishwashing, and customer requests efficiently.
- Helped maintain stock levels and cleanliness throughout shifts.
Restaurant Worker
Hotel Grand Vue
03.2019 - 11.2019
- Supported both the kitchen and service teams in daily restaurant operations.
- Prepared and packaged food items accurately for customers.
- Maintained cleanliness of dining and kitchen areas.
- Delivered excellent service and contributed to a positive customer experience.
Education
Bachelor’s in Business IT -
Haaga-Helia University of Applied Sciences
Helsinki, Finland01.2027
BA HONS - Marketing
Niels Brock Copenhagen Business College
Copenhagen, Denmark01.2019
Bachelor’s in Business Studies - undefined
Kankai Adarsha Campus
Birtamode, Nepal01.2019
Skills
- Client support
- Retail sales expertise
- Accurate cash processing
- Interest in vintage clothing trends
- Product display skills
- Inventory management
- Efficient order sorting
- POS Systems
- Store Cleanliness
- Effective communication
- Efficient multitasker
- Event-Based Customer Service
Certification
Hygiene Passport
Professional Barista Training
Languages
English
Full Professional
Finnish
Limited Working
Hindi
Professional Working
Timeline
Temporary Customer Service Representative
Nordic Business Forum 2025
09.2025 - 09.2025
Cafe Worker
Cozy Cafe
04.2022 - 06.2024
Kitchen Assistant (Part-time)
Restaurant Nautilus
05.2019 - 11.2019
Restaurant Worker
Hotel Grand Vue
03.2019 - 11.2019
BA HONS - Marketing
Niels Brock Copenhagen Business College
Bachelor’s in Business Studies - undefined
Kankai Adarsha Campus
Bachelor’s in Business IT -
Haaga-Helia University of Applied Sciences