Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aaro Mäkelä

Kokkola

Summary

Hardworking and passionate job seeker with great customer service skills and the ambition to succeed.

Overview

16
16
years of professional experience

Work History

Massage Therapist and Nutrition Coach

Myself
01.2018 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
  • Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements.
  • Coached individuals on methods for managing chronic diseases with effective dietary plans.
  • Coordinated and implemented nutrition programs within community to promote healthy eating.
  • Planned nutritious meal options for individuals with various health needs and conditions.
  • Provided in-depth information on nutritional care to maximize health.
  • Conducted thorough assessments of clients'' dietary habits, identifying areas for improvement and providing actionable feedback.
  • Assisted clients in achieving weight loss goals through tailored meal plans and consistent coaching support.
  • Provided ongoing motivation and guidance to help clients overcome challenges and maintain progress toward their goals.
  • Expanded client base through effective marketing strategies and exceptional word-of-mouth referrals from satisfied clients.
  • Utilized evidence-based research in developing effective nutritional strategies tailored to each client''s unique requirements and lifestyle factors.
  • Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
  • Promoted a positive mindset around dietary changes by highlighting small successes and celebrating achievements throughout the coaching process.
  • Established and implemented massage protocols and procedures.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Analyzed postural assessments and range of motion.
  • Researched new massage techniques and treatments.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Maintained accurate and up-to-date client records.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.

Marketing Associate

Kalervo Mäkelä (Massage and Nutritional Therapist)
01.2013 - Current
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Showcased market successes with compelling presentations for clients.
  • Improved customer engagement, organizing and hosting successful promotional events.
  • Implemented customer relationship management system to better track and analyze customer interactions.

Lumberjack

Family
01.2009 - Current
  • Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
  • Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.
  • Performed under challenging weather conditions while maintaining high-quality work standards and adhering to safety protocols.
  • Developed strong teamwork skills by effectively communicating with colleagues in coordinating complex logging operations.
  • Increased lumber production by streamlining the process of de-limbing and bucking logs.
  • Assisted in inventory management of harvested logs, ensuring accurate record-keeping for accounting purposes.
  • Optimized work schedules, reducing downtime between tasks and increasing overall productivity.
  • Improved timber cutting efficiency by implementing safer and more effective felling techniques.
  • Sharpened problem-solving abilities through quickly addressing mechanical issues or other challenges that arose onsite.
  • Demonstrated strong physical stamina by performing strenuous tasks such as lifting heavy logs or climbing tall trees safely throughout the day.
  • Cut trees and placed felling wedges in strategic locations to achieve desired felling results.
  • Appraised trees for characteristics, such as twist, rot and heavy limb growth to control fall direction with least damage amount.

Construction Worker

All Around
03.2020 - 01.2025
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Meat Packer

Björkens Oy
04.2023 - 06.2023
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Inspected meat to perform quality assurance checks.
  • Processed meat by cutting, sorting parts, deboning and grinding.

Restaurant Worker

Central Hospital of Ostrobothnia
01.2023 - 06.2023
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Managed inventory effectively, reducing food waste costs and ensuring availability of menu items.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Stock Clerk

SPR - Second Hand Store
06.2021 - 08.2021
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.
  • Checked and pulled defective or expired products from shelves.
  • Conducted inventory and restocked items throughout day.
  • Answered customer questions and provided detailed product information.
  • Collaborated with team members to maintain a clean, organized, and safe work environment for all staff.
  • Maintained effective team member communication.
  • Facilitated smooth communication between stockroom staff and sales associates to ensure seamless operations on the sales floor.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted store customers and discussed needs.
  • Kept work areas neat, clean and free from debris.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Interacted with guests in friendly and knowledgeable way.

Janitor

City of Kokkola
06.2013 - 08.2013
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Education

Massage Therapist And Nutrition - Physical Therapy

Self Learned

Copywriting And Other Business Online Courses.
Online

Vocational Upper Secondary Qualification - Food Industry

Kpedu
Kokkola
12.2023

Skills

  • Appointment scheduling
  • Continuing education
  • Social skills
  • Customer service
  • Product and service promotion
  • Team collaboration
  • Sales and marketing
  • Effective communications
  • Relationship building
  • Customer consultation
  • Emotional intelligence
  • Client satisfaction assessment
  • Deep tissue massage
  • Professionalism and ethics
  • Stress relief massage
  • Body treatments
  • Sports massage
  • Myofascial release
  • Pain management
  • Range of motion
  • Whole body massage
  • Physical power
  • Massage equipment knowledge
  • Muscle and soft tissue massage

Languages

Russian
Elementary (A2)
English
Advanced (C1)
Finnish
Bilingual or Proficient (C2)
Estonian
Beginner (A1)

Timeline

Meat Packer

Björkens Oy
04.2023 - 06.2023

Restaurant Worker

Central Hospital of Ostrobothnia
01.2023 - 06.2023

Stock Clerk

SPR - Second Hand Store
06.2021 - 08.2021

Construction Worker

All Around
03.2020 - 01.2025

Massage Therapist and Nutrition Coach

Myself
01.2018 - Current

Janitor

City of Kokkola
06.2013 - 08.2013

Marketing Associate

Kalervo Mäkelä (Massage and Nutritional Therapist)
01.2013 - Current

Lumberjack

Family
01.2009 - Current

Massage Therapist And Nutrition - Physical Therapy

Self Learned

Copywriting And Other Business Online Courses.

Vocational Upper Secondary Qualification - Food Industry

Kpedu

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Aaro Mäkelä