Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Abbas Badoudam

Business Agility, Support, And Enablement Team (BASE)
Prague,18

Summary

Experienced professional with a strong background in data analysis and problem-solving within SAP systems. Started as an intern in the Data Validation Team, gaining hands-on experience in identifying and resolving data inconsistencies. Progressed to an external employee, playing a key role in optimizing systems and collaborating with Account Executives, Customer Success Partners (CSPs), and other team members. Known for effectively translating complex technical insights into clear guidance, contributing to service excellence and continuous improvement. Highly organized and dependable, able to manage multiple priorities with a positive attitude. Proven track record of taking on additional responsibilities to meet team goals. Previous roles include Internal Manager at Poyandegan Behbood Keifiat, General Agent at Razi Insurance Company, and Part-Time English Teacher at Go Safir Language Academy, where strong leadership, client relationship, and instructional skills were developed.

Overview

2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Data Validation Expert - Business Agility, Support

External Employee
Prague, Czechia
4 2024 - Current
  • Analyzing Data inconsistency within internal SAP system
  • Troubleshooting Issues cases, and clean-up expired services
  • Mentor new team members and translate technical information into clear, actionable insights
  • Analyze system contracts and identify the root causes of issues
  • Excellent communication skills, both verbal and written that lead Collaboration with Account Executives (AEs) and Customer Success Partners (CSPs) to clarify situations and provide support through to the final steps, ensuring reliable and accurate information within the internal SAP system
  • Self-motivated, with a strong sense of personal responsibility.

Data Validation Agent- Business Agility, Support

SAP- Internship
Prague
07.2023 - 03.2024
  • Assist with tasks, Data entry, research, report writing, presentations
  • Learn new skills, Attend training, workshops, shadowing
  • Participate in team activities, Meetings, brainstorming, collaboration
  • De-escalated and resolved AE's complaints with punctual, polite and professional service.

General Agent

Razi Insurance Company
Rasht, Iran
01.2016 - 01.2019
  • Promoted a culture of continuous improvement within the agency by seeking feedback from employees and customers alike on areas requiring attention or enhancement.
  • Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
  • Expanded agent network by recruiting top talent, offering competitive compensation packages, and fostering a supportive work environment.
  • Created customized insurance packages to meet diverse clients'' needs while remaining compliant with industry regulations.
  • Hired and trained individuals with no prior experience in marketing or insurance
  • Led a team of 40 agents, achieving notable results, including selling life insurance to over 7,500 people annually and being recognized as the best team in Guilan province twice
  • Developed strong client relationships, consistently exceeded monthly targets, and delivered exceptional customer service

Part-Time English Teacher

Go Safir Language Academy
Rasht, Iran
01.2015 - 01.2016
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Created and implemented activities to foster critical thinking skills of students.

Internal Manager

Poyandegan Behbood Keifiat
Rasht, Iran
01.2014 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Team Leadership: Lead and manage large teams, ensuring alignment with company goals and maintaining high morale
  • Performance Management: Monitor employee performance, provide feedback, and implement development plans to enhance productivity
  • Operational Oversight: Oversee day-to-day operations to ensure efficiency and meet departmental targets
  • Strategic Planning: Develop and execute strategies that drive business growth and employee engagement
  • Communication: Facilitate clear communication between teams and upper management to streamline workflows and decision-making
  • Employee Relations: Handle conflicts, foster a positive work environment, and ensure compliance with company policies
  • Hiring new employees: Interviewing people who would love to work with no prior experience

Education

Bachelor of Science - Informatics

Czech University of Life Sciences
Prague
09.2021 - 05.2024

Bachelor of Arts - English Translation

Azad University of Rasht
Rasht, Iran
09.2011 - 07.2014

Skills

SAP Systems Expertise (CRM,CRT,SPC,Log On)

Data Validation & Analysis

Technical Troubleshooting

Database Systems

Communication & Collaboration

Friendly, Positive Attitude

Teamwork and Collaboration

Computer Skills

Customer Service

Problem-Solving

Flexible and Adaptable

Calm Under Pressure

Supervision and leadership

Excellent Communication

Programming(Python, C#, SQL)

Software

Excel

MS-Teams

Word

Timeline

Data Validation Agent- Business Agility, Support

SAP- Internship
07.2023 - 03.2024

Bachelor of Science - Informatics

Czech University of Life Sciences
09.2021 - 05.2024

General Agent

Razi Insurance Company
01.2016 - 01.2019

Part-Time English Teacher

Go Safir Language Academy
01.2015 - 01.2016

Internal Manager

Poyandegan Behbood Keifiat
01.2014 - 01.2016

Bachelor of Arts - English Translation

Azad University of Rasht
09.2011 - 07.2014

Data Validation Expert - Business Agility, Support

External Employee
4 2024 - Current
Abbas BadoudamBusiness Agility, Support, And Enablement Team (BASE)