Excel
Abbas Badoudam
Business Agility, Support, And Enablement Team (BASE)
Prague,18
Summary
Experienced professional with a strong background in data analysis and problem-solving within SAP systems. Started as an intern in the Data Validation Team, gaining hands-on experience in identifying and resolving data inconsistencies. Progressed to an external employee, playing a key role in optimizing systems and collaborating with Account Executives, Customer Success Partners (CSPs), and other team members. Known for effectively translating complex technical insights into clear guidance, contributing to service excellence and continuous improvement. Highly organized and dependable, able to manage multiple priorities with a positive attitude. Proven track record of taking on additional responsibilities to meet team goals. Previous roles include Internal Manager at Poyandegan Behbood Keifiat, General Agent at Razi Insurance Company, and Part-Time English Teacher at Go Safir Language Academy, where strong leadership, client relationship, and instructional skills were developed.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Data Validation Expert - Business Agility, Support
External Employee
Prague, Czechia
4 2024 - Current
- Analyzing Data inconsistency within internal SAP system
- Troubleshooting Issues cases, and clean-up expired services
- Mentor new team members and translate technical information into clear, actionable insights
- Analyze system contracts and identify the root causes of issues
- Excellent communication skills, both verbal and written that lead Collaboration with Account Executives (AEs) and Customer Success Partners (CSPs) to clarify situations and provide support through to the final steps, ensuring reliable and accurate information within the internal SAP system
- Self-motivated, with a strong sense of personal responsibility.
Data Validation Agent- Business Agility, Support
SAP- Internship
Prague
07.2023 - 03.2024
- Assist with tasks, Data entry, research, report writing, presentations
- Learn new skills, Attend training, workshops, shadowing
- Participate in team activities, Meetings, brainstorming, collaboration
- De-escalated and resolved AE's complaints with punctual, polite and professional service.
General Agent
Razi Insurance Company
Rasht, Iran
01.2016 - 01.2019
- Promoted a culture of continuous improvement within the agency by seeking feedback from employees and customers alike on areas requiring attention or enhancement.
- Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
- Expanded agent network by recruiting top talent, offering competitive compensation packages, and fostering a supportive work environment.
- Created customized insurance packages to meet diverse clients'' needs while remaining compliant with industry regulations.
- Hired and trained individuals with no prior experience in marketing or insurance
- Led a team of 40 agents, achieving notable results, including selling life insurance to over 7,500 people annually and being recognized as the best team in Guilan province twice
- Developed strong client relationships, consistently exceeded monthly targets, and delivered exceptional customer service
Part-Time English Teacher
Go Safir Language Academy
Rasht, Iran
01.2015 - 01.2016
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Created and implemented activities to foster critical thinking skills of students.
Internal Manager
Poyandegan Behbood Keifiat
Rasht, Iran
01.2014 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Team Leadership: Lead and manage large teams, ensuring alignment with company goals and maintaining high morale
- Performance Management: Monitor employee performance, provide feedback, and implement development plans to enhance productivity
- Operational Oversight: Oversee day-to-day operations to ensure efficiency and meet departmental targets
- Strategic Planning: Develop and execute strategies that drive business growth and employee engagement
- Communication: Facilitate clear communication between teams and upper management to streamline workflows and decision-making
- Employee Relations: Handle conflicts, foster a positive work environment, and ensure compliance with company policies
- Hiring new employees: Interviewing people who would love to work with no prior experience
Education
Bachelor of Science - Informatics
Czech University of Life Sciences
Prague 09.2021 - 05.2024
Bachelor of Arts - English Translation
Azad University of Rasht
Rasht, Iran 09.2011 - 07.2014
Skills
SAP Systems Expertise (CRM,CRT,SPC,Log On)
Data Validation & Analysis
Technical Troubleshooting
Database Systems
Communication & Collaboration
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Problem-Solving
Flexible and Adaptable
Calm Under Pressure
Supervision and leadership
Excellent Communication
Programming(Python, C#, SQL)
Software
MS-Teams
Word
Timeline
Data Validation Agent- Business Agility, Support
SAP- Internship
07.2023 - 03.2024
Bachelor of Science - Informatics
Czech University of Life Sciences
09.2021 - 05.2024
General Agent
Razi Insurance Company
01.2016 - 01.2019
Part-Time English Teacher
Go Safir Language Academy
01.2015 - 01.2016
Internal Manager
Poyandegan Behbood Keifiat
01.2014 - 01.2016
Bachelor of Arts - English Translation
Azad University of Rasht
09.2011 - 07.2014
Data Validation Expert - Business Agility, Support
External Employee
4 2024 - Current
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