Achraf Eden Touahri
Forssa,19
Summary
Responsible and motivated student with good professional experience in management and other fields ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Also a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Forklift Operator
Giant tiger
Ottawa
01.2018 - 06.2018
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Loaded pallets onto trailers for shipment.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Checked expiration dates on products prior to stocking shelves or shipping out orders.
- Followed standard work instructions accurately when picking, sorting, staging and scanning products.
- Maintained current forklift training and certification as required by company policies.
Moving Truck Driver
AMJ Campbell
Ottawa
07.2018 - 11.2018
- Checked and maintained the truck for safe operation, including tires, lights, brakes, gas, oil and water.
- Loaded furniture and boxes onto moving truck in a secure manner to prevent damage during transit.
- Unloaded furniture and boxes from the truck at destination point according to customer instructions.
- Maintained all necessary paperwork such as vehicle logs, trip reports, records of cargo deliveries and other documents related to the job duties.
- Inspected trucks before and after trips to ensure that mechanical items are in good working order.
- Communicated with dispatchers about delivery schedules and any changes in route plans or delivery times.
- Prepared bills of lading for each shipment delivered.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Sales Manager
Ontario green savings
Ottawa
01.2019 - 09.2019
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Manager
Ottawa Tires Direct
Ottawa
09.2019 - 06.2023
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bachelor of Engineering - ICT, Bioeconomy
Häme University of Applied Sciences
Forssa05.2025
BBA - International Management
University of Ottawa
Ottawa 04.2024
Skills
- Excellent trilingual communication skills
- Teamwork and Collaboration
- Strategic Marketing Management
- Staff Management
- Business Development
- Negotiation expert and strong deals closer
- Verbal and Written Communication
- Time Management
- Sales Techniques
- Team Leadership
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Project Management
Languages
French
First Language
English
Proficient (C2)
C2
Spanish
Beginner (A1)
A1
Certification
- I have official certifications of my education upon request in both universities [University of ottawa] and [Hamk UAS] .
Affiliations
- Im a sports lover [soccer,basketball,hiking] , i also like to do community volunteering in my free time .
References
References available upon request.
Timeline
Manager
Ottawa Tires Direct
09.2019 - 06.2023
Sales Manager
Ontario green savings
01.2019 - 09.2019
Moving Truck Driver
AMJ Campbell
07.2018 - 11.2018
Forklift Operator
Giant tiger
01.2018 - 06.2018
Bachelor of Engineering - ICT, Bioeconomy
Häme University of Applied Sciences
BBA - International Management
University of Ottawa
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