Adeleh Zaferanloo
Turku
Summary
Solutions-oriented problem solver committed to assessing and addressing the needs of assigned customers. Skilled in managing and very good in Microsoft tools use. Devoted to providing comprehensive support and detailed service reports for each client. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Service Provider
Sol Palvelut Oy
2019.08 - Current
- Helped clients with property, facility, cleaning, safety and security services, ensuring high levels of satisfaction and loyalty.
- Trained new team members on company protocols and best practices, contributing to overall team success and productivity.
- Conducted regular evaluations of service offerings to ensure alignment with industry standards and trends, making necessary adjustments as needed.
- Evaluated current market trends to identify potential opportunities for expansion and growth in our service offerings.
- Verified client adherence to service contracts via close monitoring.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and followup.
- Worked with clients to maximize individual success.
- Fostered a positive working environment by promoting open communication within the team and recognizing individual achievements regularly.
- Maintained detailed records of client interactions, tracking progress over time and using data to inform future decision making.
- Developed effective improvement plans in alignment with goals and specifications.
- Utilized advanced problem-solving skills when troubleshooting complex issues during project completion stages.
- Assisted clients in finding various opportunities for success.
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner.
English Language ,physics and Chemistry Instructor
Resalat Daneshju Toos Educational Service CO.
2008.07 - 2015.04
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness, or social hurdles.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Enhanced student writing skills through focused feedback and personalized instruction.
- Participated in ongoing professional development workshops to stay current with best practices in language instruction.
- Increased students'' confidence in speaking English by providing supportive and constructive feedback during oral presentations.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Optimized learning plans based on student performance and feedback.
Administrative Affairs
Jahan Printing Khavaran Co.
2014.01 - 2014.10
- Maintained an organized filing system for essential documents, ensuring easy retrieval during inspections or audits.
- Monitored changing regulations with attention to detail, ensuring company-wide adherence and avoiding potential fines.
- Developed effective communication channels with relevant stakeholders, fostering strong relationships within the organization.
- Prepared comprehensive documentation packages, facilitating efficient regulatory agency reviews and approvals.
- Participated in continuous improvement initiatives aimed at enhancing departmental performance and increasing overall efficiency within the organization.
- Provided exceptional administrative support to Regulatory Affairs team members during critical projects or periods of high workload.
- Collaborated with cross-functional teams, aligning department objectives with overall business goals.
- Assisted colleagues in preparing timely and accurate reports for senior management, detailing regulatory activities and project progress.
- Facilitated training sessions for staff on current regulations and best practices, cultivating a culture of compliance within the company.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Quality Control Manager
Hadieh Khorassan Food Industry Complex
2013.01 - 2014.01
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality.
- Spearheaded root cause analysis investigations when needed, determining underlying issues and recommending appropriate fixes.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Enhanced product quality by implementing rigorous inspection procedures and standardized testing protocols.
- Managed supplier relationships to ensure high-quality raw materials were consistently used in production processes.
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
- Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
- Played an instrumental role in achieving ISO certification (ISO 9001, 14001, 22000 and HACCP) by diligently adhering to all required industry standards and best practices.
- Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
- Determined quality department standards, practices, and procedures.
- Reported production malfunctions to managers and production supervisors.
- Evaluated interactions between associates and customers to assess personnel performance.
- Inspected products and worker progress throughout production.
- Established and tracked quality department goals and objectives.
- Collected and analyzed tomato paste, jam fruits and starting material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
- Conducted audit inspections and independent checks to verify parts and materials.
Design Engineer
Mashhad Boiler Co.
2012.10 - 2012.12
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Main task was to explain in an easy language to clients and sell the proper product in different areas, such as: industries, hospitals, restaurants, pools, etc.
- Streamlined the design process for increased efficiency.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Managed projects between office, operation site and the clients while maintaining a high level of attention to detail.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
- Assisted in patent application processes, protecting valuable intellectual property rights for the company''s designs.
- Continuously sought opportunities for professional development by staying informed of new technologies and design methodologies.
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Education
Master of Science - Medicinal And Radiopharmaceutical Chemistry
University of Turku
Turku,Finland09.2020
Master of Science - Reasearch Chemist, Material Chemistry
University of Eastern Finland
Joensuu, Finland10.2017
Bachelor of Science - Chemical Engineering
Azad University-Quchan Branch
Quchan, Iran10.2012
Skills
- Policy Enforcement
- Effective Time Management
- Exceptional communication
- Data Entry
- Client Relations
- Complaint Handling
- Scheduling
- Record-keeping
- Work Orders
- English Fluency
- Services optimization
- Service recovery
- Paperwork Processing
- Data Analysis
- Supply Management
- International mobility management
- Process Improvement
- Project Planning
- Industry Expertise
Languages
Persian
Native language
Finnish
Upper intermediate
B2
English
Advanced
C1
Timeline
Service Provider
Sol Palvelut Oy
2019.08 - Current
Administrative Affairs
Jahan Printing Khavaran Co.
2014.01 - 2014.10
Quality Control Manager
Hadieh Khorassan Food Industry Complex
2013.01 - 2014.01
Design Engineer
Mashhad Boiler Co.
2012.10 - 2012.12
English Language ,physics and Chemistry Instructor
Resalat Daneshju Toos Educational Service CO.
2008.07 - 2015.04
Master of Science - Medicinal And Radiopharmaceutical Chemistry
University of Turku
Master of Science - Reasearch Chemist, Material Chemistry
University of Eastern Finland
Bachelor of Science - Chemical Engineering
Azad University-Quchan Branch
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