Afat Mustafayeva
MBA
Espoo
Summary
Enthusiastic candidate with extensive experience in customer service and transaction Banking. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Transaction Banking Specialist
Xalq Bank OJSC
09.2014 - 10.2018
- Processed all outgoing wire transfers (Domestic and International Foreign Currency) for external and internal customers according to set policies and monitored status of wire transfers to ensure deadlines are met
- Utilized multiple servicing systems for research and processing (SWIFT)
- Created and maintained service reports
Customer Service Specialist
Xalq Bank OJSC
08.2014 - 10.2018
- Introduced and presented products (services) offered by Bank
- Ensured customer satisfaction and high-quality provision of transactions
- Provided assistance to customers by solving customer disputes
ACCOUNTANT
Adalat LawFirm
09.2010 - 08.2014
- Provided assistance on the preparation and drafting of the payment documentations (payment orders, invoices)
- Discovered and corrected errors and inconsistencies in financial documents of the company
- Provided assistance on the drafting of the balance sheets and profit/loss statements
- Compiled the financial information to prepare the business transactions, contracts, and tax implications
Education
MBA -
Webster University
Vienna, Austria 04.2001 -
Bachelor of Arts - International Relations
Baku State University
Baku, Azerbaijan 04.2001 -
Skills
Analytical and Problem-Solving
Collaboration & Teamwork
Organisation and time management
Attention to the Details
Stress Management
Out of the box thinking
Positive Attitude
Strong Communication
Timeline
Transaction Banking Specialist
Xalq Bank OJSC
09.2014 - 10.2018
Customer Service Specialist
Xalq Bank OJSC
08.2014 - 10.2018
ACCOUNTANT
Adalat LawFirm
09.2010 - 08.2014
MBA -
Webster University
04.2001 -
Bachelor of Arts - International Relations
Baku State University
04.2001 -
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