Afoma Michelle Modebe
Helsinki
Summary
Proven Housekeeper with a track record of enhancing guest satisfaction by employing expert cleaning techniques and infection control measures. Skilled in window cleaning and guest relations, consistently maintaining clean and comfortable environments. Demonstrated ability to exceed cleanliness standards, contributing to a significant improvement in guest experience and operational efficiency. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
Work History
Housekeeper
Nclean
02.2024 - Current
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Office Cleaner
In House Partners
08.2023 - 12.2023
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Organized storage areas, closets and filing cabinets to prevent buildup of clutter.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
Cleaner
SOL, Finland
05.2023 - 07.2023
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
House Cleaner
Nclean Finland
10.2022 - 04.2023
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Adhered to professional house cleaning checklist.
Senior Administrative Officer
National Gallery of Art
01.2016 - 09.2022
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured effective use of technology and managed new system implementations.
- Identified and mitigated operational risks, ensuring regulatory compliance.
- Organized employee data management systems, ensuring compliance with regulatory standards.
- Directed payroll audits and reconciliations to maintain accuracy and prevent discrepancies.
- Supervised benefits administration, ensuring employees receive accurate and timely information.
Administrative Officer
National Gallery of Art
03.2014 - 01.2016
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Assisted in implementing employee promotion processes, ensuring adherence to guidelines.
- Supported welfare programs, contributing to initiatives that enhance employee satisfaction.
- Organized promotion documentation and maintained accurate records.
- Participated in welfare audits and helped identify areas for improvement.
- Communicated promotion criteria and processes to staff, ensuring clarity and understanding.
Education
Master of Science - International Business And Sales Management
University of Eastern Finland
Kuopio,Finland01.2024
Bachelor of Science - Industrial Relations And Personnel Management
Caritas University
Enugu, Nigeria11.2011
Skills
- Guest Relations
- Window Cleaning
- Cleaning techniques
- Infection Control
- Supply Inventory Management
- Customer Service
- Excellent oral and written communication
- Hospitality background
- Housekeeping
- Quality Assurance
Timeline
Housekeeper
Nclean
02.2024 - Current
Office Cleaner
In House Partners
08.2023 - 12.2023
Cleaner
SOL, Finland
05.2023 - 07.2023
House Cleaner
Nclean Finland
10.2022 - 04.2023
Senior Administrative Officer
National Gallery of Art
01.2016 - 09.2022
Administrative Officer
National Gallery of Art
03.2014 - 01.2016
Master of Science - International Business And Sales Management
University of Eastern Finland
Bachelor of Science - Industrial Relations And Personnel Management
Caritas University
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