Ahmed Sherko
Vantaa
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
Work History
Support Person
Suomentukitalo
07.2015 - 03.2020
- Managing and supporting matters in agencies
- Answered calls, responded to emails, and spoke with clients face-to-face
- Proactively participated in meetings and helped create new practices
IT Help Desk Agent
FUJITSU SIEMENS
08.2018 - 12.2018
- Installation and maintenance of computers, printers, modems
- Active Directory (deleting distribution lists, moving people to other groups, etc.)
- Customer service by phone, e-mail, chat.-Transferring tickets to a secondary expert
- Creating and editing Outlook O365 mailboxes
IT Help Desk
HP/ Proservia
06.2018 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Installation and maintenance of computers, printers and modems.
- Active Directory (deleting distribution lists, moving people to other groups, etc.)
- Customer service by phone, e-mail, chat.-Transferring tickets to a secondary expert
- Creating and editing Outlook O365 mailboxes.
Youth IT Instructor
SPR
11.2015 - 03.2017
- Helping Youth how to use computer and to integrate in Finnish System
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create new practices
- Helps young people to integrate into Finnish society
Service Desk Agent
HCL Technologies Ltd
12.2014 - 07.2015
- First level support
- Customer service via phone, chat and email
- Working with tickets and moving them to other specialist
- Active Directory (Adding and removing from Distribution List, reset password etc...)
- Screen mirroring (installing and maintenance computers)
- Business or sector IT-support
Help Desk
Mikro Aitta
06.2014 - 08.2014
- Computer-, printers- ja modems repairs, customer service face to face and by telephone
Education
Master Of Engineering - IT
Centria University of Applied Sciences
KokkolaFinlandSkills
- Problem-Solving
- Teamwork
- Customer service
- Sales
- Leadership
- Project Management
- Agile Development
- Multitasking
- Database Administration
- Quick learner
- Interpersonal skills
- SQL
- Java
- JavaScript
- C#
- C
- Python
- PHP
- Ruby on Rails
- Critical thinking
- AD
- O365
- VMware
Personal Information
- Date of Birth: 11/29/90
- Nationality: Finnish Iraq
Languages
Finnish
Bilingual or Proficient (C2)
English
Advanced (C1)
Kurdish
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
French
Beginner (A1)
Projects
Assembly PROJECT, Metropolia University of Applied Sciences, Helsinki, Uusimaa, The purpose of this project was to design an Internet service that could be used for a large geographical area. The main objective was to learn designing, producing the service and the required equipment. The project was successfully completed.
Certificationscourses
- B-driver license
- TCF French Certificate (B1), Alliance Francaise, San Francisco (2015)
- Hygiene Passport
Timeline
IT Help Desk Agent
FUJITSU SIEMENS
08.2018 - 12.2018
IT Help Desk
HP/ Proservia
06.2018 - 10.2018
Youth IT Instructor
SPR
11.2015 - 03.2017
Support Person
Suomentukitalo
07.2015 - 03.2020
Service Desk Agent
HCL Technologies Ltd
12.2014 - 07.2015
Help Desk
Mikro Aitta
06.2014 - 08.2014
Master Of Engineering - IT
Centria University of Applied Sciences
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