Airat Kaznabaev
IT Specialist (Technical Support)
Dubai
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
IT Support Engineer
SBER Bank
Moscow/ Dubai
04.2019 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed backup and recovery of data assets to safeguard system availability.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Electronics Maintenance Engineer (Smartphones)
PRO Service
Moscow
09.2016 - 04.2019
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Identified issues, analyzed information and provided solutions to problems.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Selected electronics equipment, components or systems to meet functional specifications.
Service Engineer
First Byte
Moscow
03.2014 - 09.2016
- Traveled to client locations to implement 1S solutions and offered post-installation support services.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Mathematics And Computer Science
The Bashkir State University
Ufa 09.2008 - 07.2013
Associate of Applied Science - Electromechanical Engineering Technologies
Sibay College of Polytechnics
Sibay 09.2002 - 07.2007
Skills
Desktop support
undefinedAccomplishments
- Recipient of individual and departmental awards for providing stellar client service (December 2019)
- Recipient of individual and departmental awards for providing stellar client service.
- Trained and led technical support teams of more 3 support specialists.
Timeline
IT Support Engineer
SBER Bank
04.2019 - Current
Electronics Maintenance Engineer (Smartphones)
PRO Service
09.2016 - 04.2019
Service Engineer
First Byte
03.2014 - 09.2016
Bachelor of Science - Mathematics And Computer Science
The Bashkir State University
09.2008 - 07.2013
Associate of Applied Science - Electromechanical Engineering Technologies
Sibay College of Polytechnics
09.2002 - 07.2007
Snowboarding, Board Games, Gaming, Cycling, Camping, Intellectual Games
I like to spend time in the nature and outdoors. I am also a member of Intellectual Club games, held by my colleagues.
Snowboarding, Board Games, Gaming, Cycling, Camping, Intellectual Games
I like to spend time in the nature and outdoors. I am also a member of Intellectual Club games, held by my colleagues.
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