Aleksandr Perk
Helsinki,18
Summary
Accomplished Service Supervisor with a proven track record at Espoon Kaupunki, enhancing customer satisfaction and streamlining service operations. Excelled in staff training and development, leveraging emotional intelligence and critical thinking to resolve complex issues. Demonstrated expertise in stock management and multitasking, significantly improving operational efficiency and team productivity.
Overview
14
14
years of professional experience
Work History
Service Supervisor
Espoon Kaupunki
12.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Service Supervisor
Jaslec Oy
06.2020 - 12.2023
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Senior Product Specialist
Enics Eesti As
03.2011 - 09.2020
- Developed comprehensive training materials, paving the way for smooth onboarding of new team members.
- Contributed insights into competitor offerings, aiding in the development of unique value propositions that set our products apart.
- Expanded market share with strategic product positioning and competitive analysis.
- Secured valuable partnerships by representing the company at industry conferences, trade shows, and networking events.
- Enhanced product performance by identifying and addressing customer needs through thorough market research.
- Implemented risk mitigation strategies during product development stages, minimizing potential issues before launch.
- Optimized product development processes for increased efficiency and reduced timetomarket.
- Managed budgets for various projects while maintaining strict adherence to financial constraints, resulting in cost-efficient outcomes.
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers.
- Established a comprehensive product roadmap, guiding successful execution of short-and long-term goals.
- Drove consistent revenue growth by cultivating strong relationships with key industry partners and clients.
- Delivered high-quality products by meticulously monitoring production stages and implementing quality control measures.
- Collaborated with cross-functional teams to ensure seamless product launches and updates.
- Trained and provided coaching to 18 junior team members.
- Researched product's technical specifications and accurately communicated information.
- Utilized specialized software to capture and process data.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Tracked key performance indicators to measure success of campaigns.
- Tracked key metrics and developed spreadsheets and data models.
Education
High School Diploma -
Elva Gümnaasium
ElvaSkills
- Complaint handling
- Task delegation
- Service order flow
- Sales support
- Emotional intelligence
- Management experience
- Supervisory role experience
- Stock management
- Multitasking and organization
- Staff training
- Microsoft outlook
- Critical thinking
Languages
Estonian
Native language
Finnish
Intermediate
B1
Russian
Upper intermediate
B2
English
Advanced
C1
Timeline
Service Supervisor
Espoon Kaupunki
12.2023 - Current
Service Supervisor
Jaslec Oy
06.2020 - 12.2023
Senior Product Specialist
Enics Eesti As
03.2011 - 09.2020
High School Diploma -
Elva Gümnaasium
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