Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aleksi Kaasalainen

Helsinki

Summary

Dynamic professional with a proven track record in customer support and operational logistics, notably at Budbee. Excelled in high-stress situations, enhancing team productivity and customer satisfaction. Skilled in sales processes and basic construction techniques, demonstrating a unique blend of interpersonal and technical abilities. Achieved significant improvements in workflow efficiency and sales engagement. I have extensive experience in construction industry in both new construction and renovation. I have learned to manage a variety of construction projects from start to finish, including building foundations, framing, and finishing work. Also, refurbishment and modernisation of old buildings, including structural strengthening.

Overview

9
9
years of professional experience

Work History

Customer and Driver Support

Budbee
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with warehouse personnel to optimize loading procedures, minimizing delays in shipment dispatch.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Streamlined workflow processes for improved team productivity and customer support.

Salesperson

Gigantti
09.2020 - 02.2021
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Construction Worker

Rakennustoimisto K&H Oy
05.2016 - 06.2020
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.

Education

Bachelor of Science - Information And Communication Technology

Metropolia
Espoo, Finland
05-2028

High School Diploma -

Lahden Lyseo
Lahti, Finland
12-2018

Skills

  • Customer support and communication
  • Operational logistics
  • Sales process
  • Construction

Accomplishments

    I was involved in the construction of a single-family house from the ground up, gaining knowledge in foundation work, framing, and finishing touches.

    Additionally, according to statistics, I was previously recognized as the best customer and traffic support worker in the world while working for Budbee.

Languages

Finnish
Native language
English
Advanced
C1
Swedish
Beginner
A1

Timeline

Customer and Driver Support

Budbee
10.2022 - Current

Salesperson

Gigantti
09.2020 - 02.2021

Construction Worker

Rakennustoimisto K&H Oy
05.2016 - 06.2020

Bachelor of Science - Information And Communication Technology

Metropolia

High School Diploma -

Lahden Lyseo
Aleksi Kaasalainen