Alexander Oyeniyi
Espoo
Summary
Organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Also a team player with goal oriented
Overview
12
12
years of professional experience
Work History
Courier
Treasure Global
12.2023 - Current
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
Customer Service Representative
Access Bank Plc
09.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Diamond Bank Plc
Cash Service Representative
05.2012 - 08.2021
- Boosted client satisfaction by providing personalized financial advice and tailored solutions for their needs.
- Enhanced overall portfolio growth through meticulous market analysis and investment recommendations.
- Developed strong relationships with high-net-worth clients, resulting in increased trust and loyalty.
- Collaborated with other departments to deliver seamless banking services, improving customer experience.
Education
Qualification In Cleaning And Property Manag - Vocational Qualification
Tampere Adult Education Center (TAKK)
TampereBsc - Mass Communication
National Open University
Nigeria 11.2023
National Diploma - Mass Communication
Osun State Polytechnic
Osun, Iree 03.2012
Skills
- Issue Escalation
- Attention to Confidentiality
- Time Management
- Business Processes and Procedures
- Customer Inquiries
- Microsoft office
- Data analytics
- Document Management
Timeline
Courier
Treasure Global
12.2023 - Current
Customer Service Representative
Access Bank Plc
09.2021 - 11.2023
Diamond Bank Plc
Cash Service Representative
05.2012 - 08.2021
Qualification In Cleaning And Property Manag - Vocational Qualification
Tampere Adult Education Center (TAKK)
Bsc - Mass Communication
National Open University
National Diploma - Mass Communication
Osun State Polytechnic
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