Alina Chochina

High Jewellery VIP client portfolio management

Merchandising

Planning follow-up VIP-events

Generated new sales leads to achieve and exceed monthly sales goals.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Used in-store system to locate inventory and place special orders for customers.

Associate and Sales Manager Communication and Marketing Strategy Customer research

Events organization

Contract negotiation

Worked varied hours to meet seasonal and business needs

Client portfolio management

Organization of customer events

After-sales management

Planning follow-up Merchandising

Order taking

Stock analysis

Organization of customer events

Built customer loyalty and retention by delivering excellent shopping experiences.

After-sales management

Order taking Planning follow-up Merchandising

Stock analysis

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Recruitment

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Client portfolio management

Team management

Management of 5 monthly events

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Managed returns, exchanges and refunds in accordance with store policy.

Provided exceptional services and pleasant shopping experiences to retail customers.