Summary

Overview

Work History

Education

Skills

Websites

Accomplishments

Affiliations

Languages

Work Availability

Quote

Timeline

Hi, I’m

Ami Ann-Mari Patshijew

Tallinn

Summary

Innovative and goal-oriented multi-talent committed to professional development and expert leadership of event management, marketing, selling and giving the ultimately best customer and client service.

Adaptable to changing business needs and market conditions.

Results-driven professional with +20 years of experience and focus on performance. Successful Company Owner with +20years in distribution industry. Built horizontal and vertical connections to improve professional relationships with vendors and clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

38

years of professional experience

Work History

Linde

Customer Service Representative

02.2023 - Current

Job overview

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Developed customer service policies and procedures to meet and exceed industry service standards.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Xpert Consult Oü

Company Owner

01.2015 - Current

Job overview

Spearheaded revenue growth through sales, new and enhanced product development and new market penetration. Experienced more than 20 years.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Directed strategic workforce planning, performance management, and benefits administration.
Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Drafted invoices for completed work.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Negotiated and arranged transport of goods with shipping or freight companies.
Maintained WIX-based content management systems.
Helped customers complete purchases, locate items and join reward programs.
Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Assessed or proposed sustainability initiatives by considering cost-effectiveness, technical feasibility and acceptance.
Orchestrated cutting-edge recycling programs, important environmental improvement projects and other sustainability strategies.
Aligned branding initiatives and sales strategies with client goals

Nordea Oyj

Corporate Banking Customer Service Officer

12.2021 - 02.2023

Job overview

Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Used different kind of banking softwares to access customer details and databases.
Processed money transfers, deposits and withdrawals for municipaly loans.
Responded to customer inquiries to provide information on bank accounts, policies, products and services.

Competition & Sales CS Oy

Second owner / Managing director

01.2000 - 01.2019

Job overview

Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction. Held hundreds of different kind of classes.
Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Participated in strategy development and planning to grow organizing program and advance campaigns.
Coordinated schedules and timelines for events.
Managed event logistics and operations.
Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Managed administrative logistics of events planning, event booking and event promotions.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
Cultivated member loyalty by delivering flawless service to foster client retention.

Alamalmin hammaslääkärit Oy

Dentist assistant

06.1997 - 05.2001

Job overview

Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
Efficiently completed dental assistant procedures
Established policies and procedures for number of patients

Sweden Tdl.Nurhan Oktay

Dentist assistant, assistant

11.1995 - 06.1996

Job overview

The usual tasks of a dentist, , including orthodontics and surgery.
Assisted manager in all aspects of business operations.

City of Espoo

Dentist assistant

05.1988 - 11.1994

Job overview

Working in various dental clinics in Espoo, the usual tasks of a dental assistant, including orthodontics and surgery.
Completed consultations with patients for treatment plan.
Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.

Masalan Markkinat Oy

Salesman

01.1986 - 01.1988

Job overview

In addition to studying.
Helped customers complete purchases, locate items and join reward programs.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Exceeded quarterly sales goals by 50%

Education

EGLA-European Green Lean Association
Helsinki

Green Lean Specialist from Green Lean Specialist

2020

University Overview

Mercuria Business School
Vantaa, Finland

Associate of Science from Further Qualification in Business Administration

2017

University Overview

Completed professional development in Further Qualification in Business Administration, Financing and Accounting

Rastor
Helsinki, Finland

Specialist Qualification in Product Development

2013

University Overview

College of Management Skills JTO
Kirkkonummi, Finland

Specialist Qualification in Product Development

2010

University Overview

College of Management JTO
Kirkkonummi, Finland

Specialist Qualification in Management

2008

University Overview

College of Management JTO
Kirkkonummi, Finland

Specialist Qualification for Entrepreneurs

2006

University Overview

Make Face Professional
Helsinki, Finland

Make Up Artist

1991

University Overview

Helsinki School of Healthcare
Helsinki, Finland

Dentist Assistant

1990

University Overview

Skills

Business Leadership
Financial Statement Review- Sales Tracking
Decision Making- Assignment Delegation
Department Oversight-Team Leadership
Verbal and Written Communication
Program Optimization- Training Management- Staff Training
Problem Anticipation and Resolution
Agenda Setting and Control, Information Verification

Accommodation Organization
Client Relations- Loyal Program Development
Payment Approval- Accounting
Program Planning and Development
Event Billing- Overall Billing
Budget Planning and Administration
Order Fulfillment

Websites

www.linkedin.com/in/annmaripatshijew

Accomplishments

Accomplishments

Awarded:
Finnish Entrepreneurs association -Gold Medal of Merit for more than 20 years of entrepreneurship
Finnish Entrepreneurs association - Bronze Medal of Merit, thanks to the good board member work for entrepreneurship.
Political career: I have been elected as a candidate for the 2015 parliamentary elections in Finland.

Mercuria Business School: Excellent Board member work

Mother of five, awarding myself to get my children to good jobs and education paths

Affiliations

Affiliations

Chairman of the board, Finnish Export Promoters 2020-

Member of the board,European Green Lean association Ry and EGLA consulting Oy 2018-2021

Member of the Board, Mercuria Business School 2015-2021

Member of the Board , VTK Kiinteistöt Oy 2015-2021

Member of the Board, City of Vantaa Deputy City Councilor 2011-2015

Member of the Board,City of Vantaa, Environment Committee 2011-2015

Member of the Bord, City of Vantaa, Building Permit Division 2011-2015

Member of the Board, City of Vantaa Regional Committee 2011-2015

Member of the board, Finnish Hot Rod Association FHRA ry+ Oy 2012-2016

Member of the Board, Vantaa Entrepreneurs Association 2011-2017

Member of the Board Itä-Vantaa Kokoomus Ry 2012-2021

Chairman , Pro Natural Cosmetics Association 2007- 2019

Member of the board, Finnish Professional Cosmetics Wholesalers Association 2000-2008

Member of the board, Finnail Olympic Association 2000-2013

Chairman, Rekola School Board 2008-2012

Vice Chaiman, Beauty Entrepreneurs association, Kyky Ry 2013-2016

Languages

Finnish

Native language

English

Proficient

C2

Swedish

Proficient

C2

Norwegian

Upper intermediate

B2

Estonian

Intermediate

B1

Availability

See my work availability

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Quote

If you really look closely, most overnight successes took a long time.

Steve Jobs

Timeline

Customer Service Representative

Linde

02.2023 - Current

Corporate Banking Customer Service Officer

Nordea Oyj

12.2021 - 02.2023

Company Owner

Xpert Consult Oü

01.2015 - Current

Second owner / Managing director

Competition & Sales CS Oy

01.2000 - 01.2019

Dentist assistant

Alamalmin hammaslääkärit Oy

06.1997 - 05.2001

Dentist assistant, assistant

Sweden Tdl.Nurhan Oktay

11.1995 - 06.1996

Dentist assistant

City of Espoo

05.1988 - 11.1994

Salesman

Masalan Markkinat Oy

01.1986 - 01.1988

EGLA-European Green Lean Association

Green Lean Specialist from Green Lean Specialist

Mercuria Business School

Associate of Science from Further Qualification in Business Administration

Rastor

Specialist Qualification in Product Development

College of Management Skills JTO

Specialist Qualification in Product Development

College of Management JTO

Specialist Qualification in Management

College of Management JTO

Specialist Qualification for Entrepreneurs

Make Face Professional

Make Up Artist

Helsinki School of Healthcare

Dentist Assistant