Amila Chinthaka
Joensuu,Finland
Summary
Reliable and hardworking professional with extensive experience in customer service and strong practical experience in cleaning and maintenance. Known for excellent customer handling skills, attention to detail, and ability to work independently or as part of a team. Currently studying Finnish language under Integration Training for Adult Immigrants, with a strong motivation to work and integrate into the Finnish workforce
Overview
19
19
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
Senior Executive – Sales & Customer Service
AIA Insurance Lanka Ltd
Avissawella, Sri Lanka
2006.04 - 2025.08
- Delivered high-quality customer service and built long-term client relationships
- Identified customer needs and provided suitable solutions
- Handled customer inquiries, complaints, and claims professionally
- Achieved sales targets through effective communication and trust-building
- Managed documentation and administrative processes accurately
- Managed over 50 customer calls per day
Part-Time Cleaner
V Care Pvt Ltd
Avissawella, Sri Lanka
2022.01 - 2025.08
- Performed cleaning and maintenance tasks in residential and commercial environments
- Ensured high hygiene and cleanliness standards according to Finnish practices
- Used cleaning equipment and chemicals safely and efficiently
- Followed occupational safety guidelines and workplace instructions
- Managed time effectively to complete tasks within deadlines
Education
Integration Training for Adult Immigrants (Finnish Language Student)
FinlandDiploma - Insurance
Wayamba University of Sri Lanka
Diploma - Business Management
Indian Institute of Management
Life Insurance Technical Competency Examination
Secondary Education - Bio Science
Skills
- Language Skills
- Sinhala – Native
- English – Good
- Finnish – Basic (Currently studying)
- Communication Skills
- Strong customer interaction and service skills
- Ability to handle complaints calmly and professionally
- Organisational Skills
- Good time management and reliability
- Ability to work independently and in teams
- Job-Related Skills
- Knowledge of cleaning methods and hygiene standards
- Safe use of cleaning equipment and chemicals
- Sales and customer service expertise
- Attention to detail and quality-focused work
Certification
- Occupational Safety Card
- Hygiene Passport
- Driving license B Category
References
Available upon request
Hobbies
Swimming, Cycling
Timeline
Part-Time Cleaner
V Care Pvt Ltd
2022.01 - 2025.08
Senior Executive – Sales & Customer Service
AIA Insurance Lanka Ltd
2006.04 - 2025.08
Diploma - Insurance
Wayamba University of Sri Lanka
Diploma - Business Management
Indian Institute of Management