Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Hi, I’m
Amin Hosseini
Helsinki
Summary
Overview
9
years of professional experience
6
Certification
Work History
Honeywell Oy
IT Support Specialist
08.2022 - Current
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Discovery Channel
IT Support Specialist
11.2021 - 02.2022
Job overview
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Delivered onsite technical support for 50+ employees.
Part Software Group
Senior IT Support Engineer
04.2020 - 11.2021
Job overview
- In charge of Troubleshoot and optimizing Network in the premises the LAN& WAN and supporting.
- Responsible for the Technical Issues maintenance, repair and System configuration and quality check of all electric Vehicle.
- Diagnosing and solving hardware or software faults and repairing, replacing, upgrading ICT equipment. (computers, printers, routers etc.)
- In charge of all IT inventory laptops, N-computing, desktops, printers and other ICT equipment.
- conflict resolution, both on software and hardware side, as well as in the improvement of respective work processes.
- Utilize logistics IT to optimize procedures.
- Installing and testing new facilities and equipment.
ARIBA
Senior Network Administrator
01.2018 - 04.2020
Job overview
- Managing the ticket system and Ticket queue.
- Manage incidents, service requests, and tutoring requests with a high level of customer contact, both face to face and via remote tools.
- Onboarding/Offboarding of users.
- Managing assets and asset systems.
- Deploying desk setups for new hires, and issuing equipment as needed.
- Work independently and as a member of the helpdesk, ensuring that the high standards of customer support are maintained.
- Documenting processes and procedures.
- Prioritization and resolution of incoming IT disruptions.
- Installation and configuration of desktop PCs, notebooks, phones, tablets.
- Peripherals and installation of Windows 7, Windows 8 and Windows 10.
- Support of end users in everyday IT issues .
Self Employed
Junior IT Recruitment Consultant
01.2014 - 01.2018
Job overview
- Installing and configuring computer hardware and software systems, networks, printers and scanners.
- Responding to various user queries through chat, email, and phone (iOS, Android) or ticketing system.
- Direct support for software suites, Microsoft Office 365, VPN, OS Windows, in email troubleshooting, network connectivity, upgrades of operating systems, and migration of operating system.
- Track all Incidents and Service Requests in ticketing system. Configure new hardware, PCs and networking equipment, for deployment in the field.
- Provide cross-functional support of all systems supported.
- Execute service delivery (IMAC, Break Fix, Desk Side Support).
- Installed, maintained and optimized desktop /notebook configurations at customer sites.
Education
Iqbal Lahore Higher Education Institute
Master of Science from Computer Systems Networking And Telecommunications
09.2019
University Overview
Imam Reza International University
Bachelor of Science from Information Technology
06.2016
University Overview
Skills
- TECHNICAL SKILLS: Structured thinking, Multitasking skills, Assertiveness, Adaptability, Charisma, Ability to work under pressure, Flexibility, Structured and goal-oriented approach to work, Intercultural competence, Time management, Stress resistance, Problem-solving skills, Self-discipline, Self-confidence, Selfresponsibility, Self-reflection, Ability to work in a team, Knowledge of human nature, Communication skills, Willingness to integrate, Critical faculties
- SOFTWARE: Windows 10, Antivirus, Customer Interaction Center (CIC), Office 365, Windows 81, MS Office 2010, Windows 8, VoIP, Windows 7/8/10 / XP, Windows 98, Bitlocker, Microsoft, Jabra, Avira, SAP, Netviewer, Onedrive, Office 365 2019, McAfee, Windows Defender, Malware-Schutz Windows Defender, Windows Vista, Firewall, MS Office 2019/2016, wix, Skype for Business, Android, Ethernet, ISDN, Offfice 365 2016
- HARDWARE: Cisco switch and routing, Cisco router and switch securityCisco CUCM and CME, Cisco IP-Phones, MikroTik RouterOS, MikroTik P2P Radio, MikroTik Access-Point, Microsoft Windows Server 2008R2 - 2019, Microsoft TMG Server, KerioControl Firewall, Kerio-connect Mail Server, HP Servers Assembling, HP iLo, VMware ESXi 5 - 7, Issabel PBX, Ubiquiti Access-Points and UniFi
Certification
- CCNA R&S
- CCNA Voice
- CCNP R&S
- MCSA 2008-2012
- AWS-Frontier: Foundation and Maintenance
- Dell Self-Dispatch Technician
Timeline
IT Support Specialist
Honeywell Oy
08.2022 - Current
IT Support Specialist
Discovery Channel
11.2021 - 02.2022
Senior IT Support Engineer
Part Software Group
04.2020 - 11.2021
Senior Network Administrator
ARIBA
01.2018 - 04.2020
Junior IT Recruitment Consultant
Self Employed
01.2014 - 01.2018
Iqbal Lahore Higher Education Institute
Master of Science from Computer Systems Networking And Telecommunications
Imam Reza International University
Bachelor of Science from Information Technology
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