Amine El Abidy
Tampere
Summary
International Business and Management graduate with strong multilingual communication and customer service skills. Experienced in working with diverse teams and interacting with customers in both digital and in-person environments. Highly organized and proactive, with the ability to coordinate tasks, manage communication between stakeholders, and ensure efficient service delivery.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer service and sales represantative
Total Call (project for Free Telecom)
Casablanca, Morocco
2021.11 - 2022.08
- Provideded customer service and sales support for Free Telecom customers in the French market
- Assisted customers by phone with account issues, subscirptions and service inquiries
- Resolved customers problems and ensured high customer satisfaction
- Updated customer information and service requests in internal systems
Marketing and sales intern
Salento Block
Casablanca, Morocco
2024.06 - 2024.09
- Managed client inquiries related to industrial lubrication products and heavy machinery
- Assisted in creating and executing digital marketing campaigns, including email promotions and online advertising
- Maintained and updated company social accounts to improve engagement and visibility
- Monitored marketing campaign performance and supported the sales team in strengthening client relationships
Branding Project Team Member
Flipky
Tampere / Brno, Finland / The Czech Republic
2024.01 - 2024.03
- Worked as part of an international team to develop a cohesive brand identity for a clothing brand.
- Generated and proposed new ideas to support the development and growth of the company’s brand.
- Collected and incorporated feedback from commissioners to refine branding concepts and project direction.
- Coordinated and participated in team meetings to discuss ideas, progress, and project strategy.
- Applied experience in sales and customer service to contribute customer-focused insights and improve brand positioning.
Education
Bachelor of Business Administration - International Business
Tampere University of Applied Sciences
Tampere 2022.08 - 2025.06
Bachelor of Management - Management
University Hassan II
Casablanca 2018.09 - 2021.07
Skills
- Multilingual communication
- Sales & Customers communication
- Team collaboration
- Online customer interaction
- Skilled at presenting and advocating for ideas
Languages
French
Native
English
Fluent
Finnish
Intermediate
Arabic
Native
Timeline
Marketing and sales intern
Salento Block
2024.06 - 2024.09
Branding Project Team Member
Flipky
2024.01 - 2024.03
Bachelor of Business Administration - International Business
Tampere University of Applied Sciences
2022.08 - 2025.06
Customer service and sales represantative
Total Call (project for Free Telecom)
2021.11 - 2022.08
Bachelor of Management - Management
University Hassan II
2018.09 - 2021.07