Amrita Deuja
JOENSUU
Summary
Dedicated and customer-focused service desk operator with 3years of experience providing technical support and resolving IT-related issues in fast-paced environments.Skilled in troubleshooting hardware, software, and network problems while maintaining a high level of customer satisfaction. Adept at using ticketing systems, monitoring tools, and remote access applications to deliver efficient first-line support. Known for strong communication, multitasking, and problem-solving abilities with a commitment to meeting service-level agreements.
Overview
2
2
years of professional experience
Work History
Service Desk Operator
Oppo DS Pvt. Ltd
12.2019 - 01.2022
- Assist customers with inquiries about mobile plans, devices, and services.
- Handle billing questions, payments, and account updates.
- Troubleshoot technical issues with mobile phones and network services.
Education
High School Degree -
Shree Terse Secondary School
BBA - International Business
Karelia University of Applied Sciences
10.2025
Skills
- Communication
- Time management
- Digital tools
- Customer service
- Team management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Microsoft windows and office
- Verbal and written communication
- Interpersonal skills
LANGUAGE SKILLS
Mother tongue(s): Nepali
Understanding: Listening A1, Reading A1
Speaking: Spoken production A1, Spoken interaction A1
Writing: A1
English
Professional Working
Timeline
Service Desk Operator
Oppo DS Pvt. Ltd
12.2019 - 01.2022
BBA - International Business
Karelia University of Applied Sciences
High School Degree -
Shree Terse Secondary School
Creative Interests and Marketing Passion
I’m passionate about creativity and storytelling, which I express through personal projects like managing a small social media page where I create and analyze engagement focused content.I enjoy learning about digital marketing trends, consumer behavior, and branding strategies.