ANANTHU BABU
ESPOO
Summary
Experienced Customer Support Manager bringing 7years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Customer Support Manager
PERFECT AGRI MANAGEMENT
04.2018 - 09.2023
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
Customer Support Executive
PERFECT AGRI MANAGEMENT
03.2016 - 04.2018
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
CERT 3 IN INDIVIDUAL SUPPORT(AGEING & DISABILITY) -
INSTITUE OF HEALTH AND NURSING AUSTRALIA (IHNA)
AUSTRALIA/INDIA05.2023
HIGHER SECONDARY EDUCATION (12th Class) -
CHRIST NAGAR ENGLISH HIGHER SECONDARY SCHOOL
TRIVANDRUM, KERALA,INDIA03.2011
SECONDARY SCHOOL LEAVING CERTIFICATE (10th Class) -
CHRIST NAGAR ENGLISH HIGHER SECONDARY SCHOOL
TRIVANDRUM,KERALA,INDIA03.2009
Skills
- Schedule Management
- Customer Relations
- Training Programs
- Proficient in Ms Word
Languages
Malayalam
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2
Tamil
Upper intermediate
B2
Timeline
Customer Support Manager
PERFECT AGRI MANAGEMENT
04.2018 - 09.2023
Customer Support Executive
PERFECT AGRI MANAGEMENT
03.2016 - 04.2018
CERT 3 IN INDIVIDUAL SUPPORT(AGEING & DISABILITY) -
INSTITUE OF HEALTH AND NURSING AUSTRALIA (IHNA)
HIGHER SECONDARY EDUCATION (12th Class) -
CHRIST NAGAR ENGLISH HIGHER SECONDARY SCHOOL
SECONDARY SCHOOL LEAVING CERTIFICATE (10th Class) -
CHRIST NAGAR ENGLISH HIGHER SECONDARY SCHOOL
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