Anastasia Giannopoulou
Kallithea
Summary
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
13
13
years of professional experience
Work History
Call Center Agent - Customer Support
Mellon Technologies
12.2023 - Current
Customer support agent: personal and professional banking and e-banking.
Reservations Clerk
Cleopatra Homes
05.2023 - 09.2023
- Responsible for check-in and check-out
- Room inspection
- Pricing
- Organizing customer transfers
- Managing customer requests (renting a means of transport on their behalf, resolving any issues)
Salesperson
Xirokarpadiko Kokkinos - Taskoglou
12.2012 - 01.2023
- Responsible for orders & warehouse
- Responsible for the smooth operation of the store, as well as its organization and that of the warehouse
- Responsible for training new associates
Customer Service Employee
Attis Theatre
11.2014 - 03.2017
- Responsible for welcoming the audience
- Reservations and ticket selling
Customer Service/Cashier
OHLALA
03.2012 - 11.2012
Education
Graphic Designer - print & electronic media
Cultural IEK
06.2010
High School Diploma -
Kazouleio Lyceum of Rhodes
12.2005
Skills
- Microsoft Office
- English, good knowledge
- Spanish, good knowledge
- Finnish (basic knowledge)
Personal Information
Driving License: Holder of a motorcycle and car driver's license and owner of a motorcycle.
Timeline
Call Center Agent - Customer Support
Mellon Technologies
12.2023 - Current
Reservations Clerk
Cleopatra Homes
05.2023 - 09.2023
Customer Service Employee
Attis Theatre
11.2014 - 03.2017
Salesperson
Xirokarpadiko Kokkinos - Taskoglou
12.2012 - 01.2023
Customer Service/Cashier
OHLALA
03.2012 - 11.2012
Graphic Designer - print & electronic media
Cultural IEK
High School Diploma -
Kazouleio Lyceum of Rhodes
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