Anisha Adhikari
Helsinki
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Airport Guide
Finnair
01.2022 - 08.2022
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation and
- Issue boarding passes
- Maintain highest standards of safety and security at all times
- Demonstrated respect, friendliness and willingness to help wherever needed
Waiter and Cashier
Southern Spice
05.2021 - 08.2021
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons
- Providing Excellent Hospitality Service
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Check-in Agent
SMS International Shore Operations
06.2017 - 10.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Front desk
BC Hospitality Group
02.2016 - 08.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Degree Programme in Aviation Business, BBA -
Haaga-Helia University Of Applied Science
Helsinki08.2022
Bachelor of Science - Business Administration And Management
Copenhagen Business College
Copenhagen 07.2021
Skills
- MS OFFICE
- Amadeus
- Computer Proficiency
- Product Organization
- Money Handling Abilities
- Airport Security Clearance
- Airport Rules
- Strong Analytical and Problem-Solving Skills
- Hospitality and Accommodation
- Relationship Management
- Cool Under Pressure
- Guest Relations
Languages
Nepali
Native language
English
Proficient
C2
Finnish
Beginner
A1
Certification
- Seasonal Guide Initial Training, Finnair - 10.1.2022 - 18.3.2022
Timeline
Airport Guide
Finnair
01.2022 - 08.2022
Waiter and Cashier
Southern Spice
05.2021 - 08.2021
Check-in Agent
SMS International Shore Operations
06.2017 - 10.2018
Front desk
BC Hospitality Group
02.2016 - 08.2018
Degree Programme in Aviation Business, BBA -
Haaga-Helia University Of Applied Science
Bachelor of Science - Business Administration And Management
Copenhagen Business College
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