Anna Krasenko
Tallinn
Summary
I believe that by applying my knowledge and experience in Team Management, Sales, Logistics and Customer Service fields, I can create added value for the company.
I value teamwork and appreciate the good use of time.
I am a hardworking and result-oriented with a positive mindset and personality.
Overview
19
19
years of professional experience
Work History
P&L Team Manager
ABB AS
01.2021 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Facilitated meetings to communicate team performance goals and results.
- Established team priorities, maintained schedules and monitored performance.
SCM Team Lead
ABB AS
03.2019 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Designed a strategic plan for component development practices to support future projects.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through a positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
SCM Senior Specialist
ABB AS
05.2018 - Current
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Supported department leadership in implementing new policies, procedures and controls.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with a focus on mentoring and coaching.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
SCM Specialist
ABB AS
11.2016 - Current
- Supply Chain Management
- Category:, Job Description: Servicing ABB Business Unit located in Finland from GBS
- TLL
- Performing PR to PO process, communicating to Project Managers and suppliers, processing invoices and Order Acknowledgements, monthly reporting to LBU and GBS.
customer manager
TNT Express WW Eesti AS
09.2010
- Category: Customer Service
- Job Description: Assisting clients, logistics issues, customs issues, quotes,helping colleagues in other countries, booking the import and exportorders
- Company's homepage: http://www.tnt.com/express/et_ee/site/home.html
Sales Representative, Logistics Specialist
Seefeld OÜ
07.2006 - 11.2009
- Category: Assisting / Administration
- Job Description: Customer service, sales of goods, trade capture, ordersexecution, presentation of the goods.
Senior Customer Service Manager
Sportland Eesti AS
12.2004 - 07.2006
- Category: Customer Servicepage 2/4
- Job Description: Assisting the store manager
- Serving customers
- Thesale of goods.
Education
Bachelor of Arts - Bachelor of Interior Design
Euroülikool
Tallinn, Estonia2014
High School Diploma -
Tallinn Laagna Secondary School
Tallinn, Estonia2004
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Kalamaja Primary School
2001
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Kharkov Elementary School
1994
Skills
- Procurement Logistics
- Continuous Improvement Strategies
- Staff Management
- Office software:
- MS Excel Average user
- MS Outlook Intermediate
- MS PowerPoint Average user
- SAP-R3 Average user
- Archicad Beginner
- Public Speaking
- Project Management
Accomplishments
- ABB AS (Estonia) - Internal Trainer (3 days)
- ABB AS (Estonia) - Public Speaking (2 days)
- Äripäeva Akadeemia (Estonia) - Remote work and managing hybrid teams (1 day)
- DVSP Consulting OÜ (Estonia) - Project Management (2 days)
- Disam (Belgium) - Export Controls CS Functional Training(1 day)
- Disam (Belgium) - Export Controls Certification(1 day) Addenda O
- (Estonia) - Excellence in customer service
Languages
Ukrainian, Russian
Native language
English
Proficient
C2
Estonian
Proficient
C2
Timeline
P&L Team Manager
ABB AS
01.2021 - Current
SCM Team Lead
ABB AS
03.2019 - Current
SCM Senior Specialist
ABB AS
05.2018 - Current
SCM Specialist
ABB AS
11.2016 - Current
customer manager
TNT Express WW Eesti AS
09.2010
Sales Representative, Logistics Specialist
Seefeld OÜ
07.2006 - 11.2009
Senior Customer Service Manager
Sportland Eesti AS
12.2004 - 07.2006
Bachelor of Arts - Bachelor of Interior Design
Euroülikool
High School Diploma -
Tallinn Laagna Secondary School
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Kalamaja Primary School
undefined
Kharkov Elementary School
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