Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Anna Krasenko

Anna Krasenko

Tallinn

Summary

I believe that by applying my knowledge and experience in Team Management, Sales, Logistics and Customer Service fields, I can create added value for the company.

I value teamwork and appreciate the good use of time.

I am a hardworking and result-oriented with a positive mindset and personality.

Overview

19
19
years of professional experience

Work History

P&L Team Manager

ABB AS
01.2021 - Current
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Facilitated meetings to communicate team performance goals and results.
  • Established team priorities, maintained schedules and monitored performance.

SCM Team Lead

ABB AS
03.2019 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Designed a strategic plan for component development practices to support future projects.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

SCM Senior Specialist

ABB AS
05.2018 - Current
  • Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
  • Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with a focus on mentoring and coaching.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.

SCM Specialist

ABB AS
11.2016 - Current
  • Supply Chain Management
  • Category:, Job Description: Servicing ABB Business Unit located in Finland from GBS
  • TLL
  • Performing PR to PO process, communicating to Project Managers and suppliers, processing invoices and Order Acknowledgements, monthly reporting to LBU and GBS.

customer manager

TNT Express WW Eesti AS
09.2010
  • Category: Customer Service
  • Job Description: Assisting clients, logistics issues, customs issues, quotes,helping colleagues in other countries, booking the import and exportorders
  • Company's homepage: http://www.tnt.com/express/et_ee/site/home.html

Sales Representative, Logistics Specialist

Seefeld OÜ
07.2006 - 11.2009
  • Category: Assisting / Administration
  • Job Description: Customer service, sales of goods, trade capture, ordersexecution, presentation of the goods.

Senior Customer Service Manager

Sportland Eesti AS
12.2004 - 07.2006
  • Category: Customer Servicepage 2/4
  • Job Description: Assisting the store manager
  • Serving customers
  • Thesale of goods.

Education

Bachelor of Arts - Bachelor of Interior Design

Euroülikool
Tallinn, Estonia
2014

High School Diploma -

Tallinn Laagna Secondary School
Tallinn, Estonia
2004

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Kalamaja Primary School
2001

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Kharkov Elementary School
1994

Skills

  • Procurement Logistics
  • Continuous Improvement Strategies
  • Staff Management
  • Office software:
  • MS Excel Average user
  • MS Outlook Intermediate
  • MS PowerPoint Average user
  • SAP-R3 Average user
  • Archicad Beginner
  • Public Speaking
  • Project Management

Accomplishments

  • ABB AS (Estonia) - Internal Trainer (3 days)
  • ABB AS (Estonia) - Public Speaking (2 days)
  • Äripäeva Akadeemia (Estonia) - Remote work and managing hybrid teams (1 day)
  • DVSP Consulting OÜ (Estonia) - Project Management (2 days)
  • Disam (Belgium) - Export Controls CS Functional Training(1 day)
  • Disam (Belgium) - Export Controls Certification(1 day) Addenda O
  • (Estonia) - Excellence in customer service

Languages

Ukrainian, Russian
Native language
English
Proficient
C2
Estonian
Proficient
C2

Timeline

P&L Team Manager

ABB AS
01.2021 - Current

SCM Team Lead

ABB AS
03.2019 - Current

SCM Senior Specialist

ABB AS
05.2018 - Current

SCM Specialist

ABB AS
11.2016 - Current

customer manager

TNT Express WW Eesti AS
09.2010

Sales Representative, Logistics Specialist

Seefeld OÜ
07.2006 - 11.2009

Senior Customer Service Manager

Sportland Eesti AS
12.2004 - 07.2006

Bachelor of Arts - Bachelor of Interior Design

Euroülikool

High School Diploma -

Tallinn Laagna Secondary School

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Kalamaja Primary School

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Kharkov Elementary School

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Anna Krasenko