Anne-Mai Põder
Klaukkala
Summary
Results-driven salon owner looking for a change in a career path. Forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful business, teams and managing profitable operations. Excellent business management and supervisory abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Salon Owner/Senior Hairdresser
Self Employed/ Ann Hair
11.2020 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Salon Manager/Senior Hairstylist
Salon Express
10.2018 - 02.2020
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
Department Manager
H&M Hennes & Mauritz
11.2014 - 09.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Cash Office Responsible
H&M Hennes & Mauritz
03.2013 - 11.2014
- Conducted regular reviews of existing procedures to identify potential areas for improvement or optimization within the cash office environment.
- Enhanced team productivity by providing consistent support, guidance, and mentorship to fellow employees within the cash office department.
- Promoted an atmosphere of accountability among staff by enforcing cash handling policies and procedures, leading to a reduction in financial discrepancies.
- Ensured the highest level of accuracy and integrity within the cash office by actively participating in audits, investigations, and other relevant oversight activities.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Education
Diploma of Salon Management - Business Management
Brisbane School of Hairdressing
Brisbane, Australia11.2019
Certificate III in Hairdressing - Hairdressing
Brisbane School of Hairdressing
Brisbane, Australia03.2019
High School Diploma -
Noarootsi Gümnaasium
Noarootsi, Haapsalu06.2010
Skills
- Strategic Planning
- Business management, growth and retention
- Performance Evaluations
- Social Media Promotion
- Financial Management and administration
- Customer Service
- Problem-Solving
- Time Management
Languages
Estonian
Native language
English
Advanced
C1
Finnish
Intermediate
B1
Timeline
Salon Owner/Senior Hairdresser
Self Employed/ Ann Hair
11.2020 - Current
Salon Manager/Senior Hairstylist
Salon Express
10.2018 - 02.2020
Department Manager
H&M Hennes & Mauritz
11.2014 - 09.2015
Cash Office Responsible
H&M Hennes & Mauritz
03.2013 - 11.2014
Diploma of Salon Management - Business Management
Brisbane School of Hairdressing
Certificate III in Hairdressing - Hairdressing
Brisbane School of Hairdressing
High School Diploma -
Noarootsi Gümnaasium
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