Antani Sachini Udumulla Ellegedara Mudiyanselage

• This experience provided me with valuable insights into teamwork and problem-solving
• Collaborating with a diverse team, I honed my ability to address challenges efficiently
• My responsibilities involved handling media professionals from around the world, requiring effective communication and organizational skills
• This experience not only enhanced my understanding of the media landscape but also allowed me to contribute to the seamless operation of a major international event
• Overall, it was a rewarding opportunity that significantly developed my teamwork and problem-solving capabilities

Admin Assistant & Team Leader – HOLOTEQ GROUP, Doha, Qatar
Apr 2018 – Apr 2021

• Led administrative operations for the QVC project, improving efficiency through innovative workflows and effective task management.
• Translated driving lessons and guides for the Qatar Traffic Department (English to Sinhala), ensuring accessibility for a wider audience.
• Delivered high-quality customer service by managing outbound calls, resolving inquiries, and providing professional visa support services.
• Enhanced team performance through training, onboarding, and audio editing using Sony Vegas software for content development.

• Designed engaging lesson plans and activities tailored to individual learning styles, fostering critical thinking and creativity.
• Built a nurturing environment by liaising with parents and professionals to support students’ holistic development.
• Enhanced classroom dynamics through artistic projects, hands-on activities, and a focus on interactive, child-centered education.

• Delivered exceptional customer service by handling diverse inquiries related to telecommunications services and packages.
• Managed complex tasks, including e-channeling, immigration services, and VIP client support, ensuring timely and accurate resolutions.
• Demonstrated adaptability and resilience by excelling in a fast-paced, deadline-driven environment across flexible shifts.

• Enhanced customer satisfaction by managing inquiries efficiently and maintaining a professional and welcoming reception area.
• Streamlined front desk operations, improving appointment scheduling and reducing wait times for clients.
• Supported organizational goals by ensuring the accuracy of inbound and outbound deliveries and adhering to company policies.