Anton Joutsi
Helsinki,18
Summary
Experienced Customer care specialist brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
16
16
years of professional experience
Work History
Customer Care Specialist
Nets Denmark A/S, Finnish Branch
09.2020 - Current
- Customer Service Representative
Payment Terminal Technical Support
[September 2020] - [March 2021]
Provided fast, friendly, and knowledgeable customer service to address routine inquiries and service complaints related to payment terminal technical support.
Demonstrated effective conflict mediation and problem-solving skills to de-escalate customer issues, ensuring customer satisfaction.
- Merchant Agreement Specialist
Merchant Agreement Department
[March 2021] -
Specialized in managing customer merchant agreements, ensuring that their specific needs were met.
Collaborated within a team, focusing on my expertise in handling bankruptcy estates.
Facilitated the closure of merchant agreements for bankruptcy estates.
Calculated and processed claims for payment, either to the bankruptcy estate or the company (Nets).
Conducted in-depth research to identify resolutions, liaised with relevant departments, and provided follow-up responses to customers via phone, mail, or fax.
Interacted with customers to deliver and process information in response to inquiries, concerns, and requests related to services and products.
Currency Dealer
Forex AB Finland
04.2016 - 08.2020
- My main job description was, selling currency and sending Western Union money transfers
- I offered the customer a comprehensive client encounter, offered advice and recommended a budget for their travel needs
- Made sure that in-store things ran smoothly (adequate currency reserves etc.)
- In the day-to-day operations, I followed AML money laundering and banking laws
- I attended business-specific meetings to discuss how mode of operations could be developed
- I always aimed to maintain customer satisfaction at a high level
Retail Sales Associate
Suomalainen Kirjakauppa Oy
12.2016 - 12.2016
- Worked as a retail salesperson during the Christmas period
- Aimed to provide swift and helpful service to the customer
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Professional Mover/Warehouse Worker
Opteam Oy
12.2015 - 01.2016
- As a warehouse worker, I packed and assembled office furniture
- Used pallet jacks to move items to and from warehouse locations
- Also worked as a moving assistant
- I handled the company's property with care and respect
Cashier
Joblink Oy
10.2014 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Telemarketer
Live Promoters Oy
06.2012 - 07.2012
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Promotions Assistant
SATS Finland Oy
01.2008 - 05.2012
- Engaged customers with traditional and guerilla marketing techniques to drive interest
- Aimed to maintain a positive attitude towards the customer and the work
Paper Route Carrier
Helsingin Jakelu- Expert Oy
01.2008 - 06.2008
- Delivered newspapers to business and residential customers on assigned route
Education
Bachelor of Applied Studies - Political Science
Svenska Social- Och Kommunalhögskolan
Helsinki06.2023
Skills
- Communication
- Customer Service
Teamwork - Communication Skills
- Problem-solving abilities
- Interpersonal awareness
- Organizational skills
- Adaptive team player
- Conflict mediation
- Reliable and trustworthy
Languages
Swedish, Finnish
Native language
English
Proficient
C2
Timeline
Customer Care Specialist
Nets Denmark A/S, Finnish Branch
09.2020 - Current
Retail Sales Associate
Suomalainen Kirjakauppa Oy
12.2016 - 12.2016
Currency Dealer
Forex AB Finland
04.2016 - 08.2020
Professional Mover/Warehouse Worker
Opteam Oy
12.2015 - 01.2016
Cashier
Joblink Oy
10.2014 - 09.2015
Telemarketer
Live Promoters Oy
06.2012 - 07.2012
Promotions Assistant
SATS Finland Oy
01.2008 - 05.2012
Paper Route Carrier
Helsingin Jakelu- Expert Oy
01.2008 - 06.2008
Bachelor of Applied Studies - Political Science
Svenska Social- Och Kommunalhögskolan
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