ANTON SHKREBTIIENKO
Support Manager
Porto
Summary
A creative IT-oriented employee with well-developed soft skills, who learns new information quickly. Responsible, self-motivated team player. Hobbies: hiking, swimming, traveling, and music.
Self-motivated Customer Support Manager with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Support Manager (Fintech)
PulsePaw
02.2025 - Current
- Developed and maintained relationships with customers and partners to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Coached employees through day-to-day work and complex problems.
- Managing different software and tools to maintain good customer service performance
Front-end developer
Aimprosoft (soft dev)
02.2021 - 06.2024
- Translate UI/UX design to code
- Technical implementing design to work on both sides
- Collaborate with the design team
- Pair programming with engineers and review the team's code to provide additional perspective and catch missed errors
- Working in an agile environment with weekly stand-ups.
Markup developer
Aweb Systems (web dev)
12.2019 - 01.2021
- Working with up and running websites, adding new features, or changing existing content
- Re-building markup with responsiveness and adaptability
- Re-building markup from legacy to a modern approach
- Creating markup for websites from scratch
Sales And Marketing Manager
RicaMare (fashion brand)
01.2017 - 01.2019
- Opening polish market for sales
- Managing digital market spaces
- Localising a company brand book for polish market
- Organising social media for marketing purposes
Customer Service Specialist / B2B Manager
American Heart of Poland Sp. z o.o. (private clinic)
02.2015 - 06.2017
- Role: Customer Service Specialist
- All communication path of foreign customers (patients)
- Providing visas support
- Providing transfer for clients (patients)
- Translation of all conversations in the clinic (such as the conversation during the initial anamnesis with the doctor);
- Care and assistance to the patient in all matters related to their stay in the clinic and in Poland.
- Role: B2B Manager
- Establishing and maintaining valuable partnership relationships: Poland – Ukraine;
- Managing two company websites: www.klinikiserca.pl; www.ahop.pl (CMS platform);
- Creating promotional materials for the company in Russian, Ukrainian, and Polish languages;
- Responsibility for organizing health-related events at international and Polish
Education
No university degree -
Gymnasium 13 of Kharkiv
01.2002 - 01.2013
Skills
Soft skills:
Customer service
Decisive Decision-making
Quality controls
Stakeholder management
Teamwork and collaboration
Problem-solving
Verbal and written communication
Hard skills:
JavaScript (React, Node)
Markup (HTRML/CSS and other tools)
CMS management
Hubspot for communication and tickets
Jira/Trello for tasks
Interests
Hiking, Music, Travelling
Ethnic music
I love playing and listening to ethnic music from all over the world. Was a part of a Team that organizes big ethnic music festival in Ukraine - "Етно Drum fest".
Timeline
Support Manager (Fintech)
PulsePaw
02.2025 - Current
Front-end developer
Aimprosoft (soft dev)
02.2021 - 06.2024
Markup developer
Aweb Systems (web dev)
12.2019 - 01.2021
Sales And Marketing Manager
RicaMare (fashion brand)
01.2017 - 01.2019
Customer Service Specialist / B2B Manager
American Heart of Poland Sp. z o.o. (private clinic)
02.2015 - 06.2017
No university degree -
Gymnasium 13 of Kharkiv
01.2002 - 01.2013