Summary
Overview
Work History
Education
Skills
Interests
Ethnic music
Timeline
Generic
ANTON SHKREBTIIENKO

ANTON SHKREBTIIENKO

Support Manager
Porto

Summary

A creative IT-oriented employee with well-developed soft skills, who learns new information quickly. Responsible, self-motivated team player. Hobbies: hiking, swimming, traveling, and music.


Self-motivated Customer Support Manager with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

10
10
years of professional experience
11
11
years of post-secondary education
3
3
Languages

Work History

Support Manager (Fintech)

PulsePaw
02.2025 - Current
  • Developed and maintained relationships with customers and partners to enhance customer satisfaction.
  • Created, prepared, and delivered reports to various departments.
  • Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
  • Coached employees through day-to-day work and complex problems.
  • Managing different software and tools to maintain good customer service performance

Front-end developer

Aimprosoft (soft dev)
02.2021 - 06.2024
  • Translate UI/UX design to code
  • Technical implementing design to work on both sides
  • Collaborate with the design team
  • Pair programming with engineers and review the team's code to provide additional perspective and catch missed errors
  • Working in an agile environment with weekly stand-ups.

Markup developer

Aweb Systems (web dev)
12.2019 - 01.2021
  • Working with up and running websites, adding new features, or changing existing content
  • Re-building markup with responsiveness and adaptability
  • Re-building markup from legacy to a modern approach
  • Creating markup for websites from scratch

Sales And Marketing Manager

RicaMare (fashion brand)
01.2017 - 01.2019
  • Opening polish market for sales
  • Managing digital market spaces
  • Localising a company brand book for polish market
  • Organising social media for marketing purposes

Customer Service Specialist / B2B Manager

American Heart of Poland Sp. z o.o. (private clinic)
02.2015 - 06.2017
  • Role: Customer Service Specialist
  • All communication path of foreign customers (patients)
  • Providing visas support
  • Providing transfer for clients (patients)
  • Translation of all conversations in the clinic (such as the conversation during the initial anamnesis with the doctor);
  • Care and assistance to the patient in all matters related to their stay in the clinic and in Poland.
  • Role: B2B Manager
  • Establishing and maintaining valuable partnership relationships: Poland – Ukraine;
  • Managing two company websites: www.klinikiserca.pl; www.ahop.pl (CMS platform);
  • Creating promotional materials for the company in Russian, Ukrainian, and Polish languages;
  • Responsibility for organizing health-related events at international and Polish

Education

No university degree -

Gymnasium 13 of Kharkiv
01.2002 - 01.2013

Skills

Soft skills:

Interests

Hiking, Music, Travelling

Ethnic music

I love playing and listening to ethnic music from all over the world. Was a part of a Team that organizes big ethnic music festival in Ukraine - "Етно Drum fest".

Timeline

Support Manager (Fintech)

PulsePaw
02.2025 - Current

Front-end developer

Aimprosoft (soft dev)
02.2021 - 06.2024

Markup developer

Aweb Systems (web dev)
12.2019 - 01.2021

Sales And Marketing Manager

RicaMare (fashion brand)
01.2017 - 01.2019

Customer Service Specialist / B2B Manager

American Heart of Poland Sp. z o.o. (private clinic)
02.2015 - 06.2017

No university degree -

Gymnasium 13 of Kharkiv
01.2002 - 01.2013

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ANTON SHKREBTIIENKOSupport Manager