Antonios Petalas
Vantaa
Summary
Recent graduate with a Bachelor's degree in Hospitality Management, backed by a decade of hands-on experience in hotels and restaurants. Possessing strong leadership and communication skills developed through diverse industry roles. Known for organizational prowess and a quick learning ability. Eager to pursue further education in marketing to enhance my skills and contribute effectively to the ever-evolving landscape of hospitality marketing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Restel Oy
03.2018 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities.
- Contributed to increased sales by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Revenue Management Trainee
Primehotels
01.2023 - 03.2023
- Received basic training in Opera, Duetto, OTAInsight, and Benchmarking Alliance.
- Produced weekly pick-up reports detailing room nights, revenue, and average daily rates.
- Developed a demand calendar and conducted research to identify events that could impact fluctuations in average daily rates.
- Received an introduction to budgeting and forecasting.
- Gained familiarity with dynamic pricing methods.
- Collaborated with the marketing department to design campaigns aimed at enhancing the profitability of the business.
Accounting Manager
Philippion Hotel
02.2017 - 11.2017
- Conducted market research and negotiated with suppliers to secure cost-effective prices for hotel and restaurant supplies.
- Managed bookkeeping tasks, tracked revenue and expenses, and ensured accurate financial records using the hotel system Galaxy from Singular Logic.
- Calculated taxes and VAT for the company, ensuring compliance with financial regulations and making timely payments as required.
- Oversaw the monthly calculation of employee salaries, ensuring accuracy and adherence to company policies.
- Monitored and managed inventory for both restaurants and hotels, optimizing stock levels and minimizing discrepancies.
- Managed successful audits by collaborating effectively with external auditors.
Military Service
Hellenic Army
03.2016 - 11.2016
Accounting Assistant
Galatea Group
03.2014 - 10.2015
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Worked collaboratively on processing payments to stakeholders, banks, and third-party companies, ensuring timely and accurate transactions.
- Engaged in collaborative efforts to archive invoices systematically, maintaining an organized record-keeping system.
Bartender
Philippion Hotel
05.2015 - 08.2015
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Receptionist
Philippion Hotel
05.2013 - 10.2013
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
Education
Bachelor's Degree - Hospitality And Experience Management
Haaga-Helia University of Applied Sciences
Helsinki, Finland11.2023
Vocational School - Business Administration
IIEK Alfa
Athens, Greece09.2013
Skills
Customer Service excellence
Effective Team Leadership
Intercultural Communication
Revenue Management
Accounting
Service Design
Certification
Hygiene Passport
Alcohol license
Languages
Greek
Native language
English
Proficient
C2
Finnish
Elementary
A2
Timeline
Revenue Management Trainee
Primehotels
01.2023 - 03.2023
Shift Manager
Restel Oy
03.2018 - Current
Accounting Manager
Philippion Hotel
02.2017 - 11.2017
Military Service
Hellenic Army
03.2016 - 11.2016
Bartender
Philippion Hotel
05.2015 - 08.2015
Accounting Assistant
Galatea Group
03.2014 - 10.2015
Receptionist
Philippion Hotel
05.2013 - 10.2013
Bachelor's Degree - Hospitality And Experience Management
Haaga-Helia University of Applied Sciences
Vocational School - Business Administration
IIEK Alfa
Similar Profiles
Milla JokinenMilla Jokinen
Shift Leader at Restel OyShift Leader at Restel Oy
Kim KeskimaulaKim Keskimaula
YRITTÄJÄ/KIINTEISTÖSIJOITUS KONSULTTI at KNN Partners Oy / Q North OyYRITTÄJÄ/KIINTEISTÖSIJOITUS KONSULTTI at KNN Partners Oy / Q North Oy
Aki TuovinenAki Tuovinen
Country Manager / Sales Manager at BRAV Finland Oy (Former Swix Sport Finland Oy)Country Manager / Sales Manager at BRAV Finland Oy (Former Swix Sport Finland Oy)