Arttu Kormano
Vantaa
Overview
17
17
years of professional experience
Work History
Cloud Agent
City of Vantaa
Vantaa
10.2024 - 12.2024
- Cloud Services, android, iOs installations and support, Laptop installations and support, user admin etc.
- Internship
Service Desk Analyst
Nervogrid Oy
Helsinki
09.2012 - 12.2013
- Providing 1st and 2nd level technical support for corporate customers.
- Help Desk and Onsite Support.
- Basic workstation issues, backoffice, user administration, VMWare, Windows server, exchange.
Service Desk Specialist
Hewlett Packard
Espoo
03.2012 - 05.2012
- Strategic Incident Management.
- ITCC.
- 2nd level support for virtual meeting Services.
- 1st level support for altogether 6 corporate companys.
- Backoffice.
IT Analyst
HCL Technologies
Espoo
06.2010 - 03.2012
- Service Desk for corporate customer.
Service Desk Specialist
Hewlett Packard
Espoo
07.2008 - 06.2010
- Strategic Incident Management.
- ITCC.
- 2nd level support for virtual meeting Services.
- 1st level support for alltogether 6 corporate companys.
- Backoffice.
Customer Service Representative
IBM, EMEA Customer Service Centre
Dublin
12.2007 - 06.2008
- 1st level support for corporate customers, technical support.
- Between IT work. I’ve been taking “time off”, hitting and living personal goals. But also occasional construction work and warehouse (logistics) work.
Education
Vocational qualification - Information and Communications Technology, IT Support Specialist
Keski Uudenmaan Koulutusyhtymä
Kerava01.2025
Grammar School -
Hyökkälän Yläaste
Tuusula01.2003
Skills
- Technical support and incident management
- User and system administration
- Windows and network administration
- Active Directory management
- ITIL framework expertise
- SCCM and Exchange Server
- Group Policy implementation
Personal Information
Date of Birth: 02/03/87
Languages
Finnish
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2
Timeline
Cloud Agent
City of Vantaa
10.2024 - 12.2024
Service Desk Analyst
Nervogrid Oy
09.2012 - 12.2013
Service Desk Specialist
Hewlett Packard
03.2012 - 05.2012
IT Analyst
HCL Technologies
06.2010 - 03.2012
Service Desk Specialist
Hewlett Packard
07.2008 - 06.2010
Customer Service Representative
IBM, EMEA Customer Service Centre
12.2007 - 06.2008
Vocational qualification - Information and Communications Technology, IT Support Specialist
Keski Uudenmaan Koulutusyhtymä
Grammar School -
Hyökkälän Yläaste