Overview
Work History
Education
Skills
Personal Information
Languages
Websites
Timeline
Generic
Arttu Kormano

Arttu Kormano

Vantaa

Overview

17
17
years of professional experience

Work History

Cloud Agent

City of Vantaa
Vantaa
10.2024 - 12.2024
  • Cloud Services, android, iOs installations and support, Laptop installations and support, user admin etc.
  • Internship

Service Desk Analyst

Nervogrid Oy
Helsinki
09.2012 - 12.2013
  • Providing 1st and 2nd level technical support for corporate customers.
  • Help Desk and Onsite Support.
  • Basic workstation issues, backoffice, user administration, VMWare, Windows server, exchange.

Service Desk Specialist

Hewlett Packard
Espoo
03.2012 - 05.2012
  • Strategic Incident Management.
  • ITCC.
  • 2nd level support for virtual meeting Services.
  • 1st level support for altogether 6 corporate companys.
  • Backoffice.

IT Analyst

HCL Technologies
Espoo
06.2010 - 03.2012
  • Service Desk for corporate customer.

Service Desk Specialist

Hewlett Packard
Espoo
07.2008 - 06.2010
  • Strategic Incident Management.
  • ITCC.
  • 2nd level support for virtual meeting Services.
  • 1st level support for alltogether 6 corporate companys.
  • Backoffice.

Customer Service Representative

IBM, EMEA Customer Service Centre
Dublin
12.2007 - 06.2008
  • 1st level support for corporate customers, technical support.

  • Between IT work. I’ve been taking “time off”, hitting and living personal goals. But also occasional construction work and warehouse (logistics) work.

Education

Vocational qualification - Information and Communications Technology, IT Support Specialist

Keski Uudenmaan Koulutusyhtymä
Kerava
01.2025

Grammar School -

Hyökkälän Yläaste
Tuusula
01.2003

Skills

  • Technical support and incident management
  • User and system administration
  • Windows and network administration
  • Active Directory management
  • ITIL framework expertise
  • SCCM and Exchange Server
  • Group Policy implementation

Personal Information

Date of Birth: 02/03/87

Languages

Finnish
First Language
English
Proficient (C2)
C2
German
Elementary (A2)
A2

Websites

Timeline

Cloud Agent

City of Vantaa
10.2024 - 12.2024

Service Desk Analyst

Nervogrid Oy
09.2012 - 12.2013

Service Desk Specialist

Hewlett Packard
03.2012 - 05.2012

IT Analyst

HCL Technologies
06.2010 - 03.2012

Service Desk Specialist

Hewlett Packard
07.2008 - 06.2010

Customer Service Representative

IBM, EMEA Customer Service Centre
12.2007 - 06.2008

Vocational qualification - Information and Communications Technology, IT Support Specialist

Keski Uudenmaan Koulutusyhtymä

Grammar School -

Hyökkälän Yläaste

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Arttu Kormano