Asrar Ahmed
Rovanimi
Summary
Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Online Sales
09.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Account Clerk
APS College Bhimber Azad Kashmir
09.2020 - 12.2021
- Streamlined account management processes by implementing efficient tracking systems and organization methods.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Enhanced client relationships through timely communication and addressing concerns promptly, resulting in increased customer satisfaction.
- Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
- Collaborated with team members to identify areas of improvement, leading to more effective work processes.
- Maintained accurate financial records through diligent reconciliation of accounts receivable and payable transactions on a weekly basis.
- Supported month-end closing procedures by preparing detailed reports and analysis of financial data.
Education
I. Com - Ecommerce
Kashmir Commerce College Bhimber Azad Kashmir
Bhimber Azad Kashmir 07.2018
Skills
- Technical Support
- Customer Service
- Report Preparation
- Product Upselling
- Quality Assurance
- Account Updating
- Data Entry
- Complaint Resolution
- Payment Processing
- Call Control
- Customer Relationship Management
- Quality Control
- Communicating With Clients
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Languages
Urdu
Advanced (C1)
English
Intermediate (B1)
Punjabi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Online Sales
09.2022 - 11.2023
Account Clerk
APS College Bhimber Azad Kashmir
09.2020 - 12.2021
I. Com - Ecommerce
Kashmir Commerce College Bhimber Azad Kashmir
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