Audrey Bikwa

Graduate nurse with a Bachelor of Science in Nursing and over 5 years of customer service experience in IT, software, medical and health, retail, and sales industries. Currently working in long-term care and geriatric unit, dedicated to providing daily patient care and assisting with nursing procedures to improve well-being. Responsible for bedside etiquette, executing healthcare tasks as directed by physicians, and monitoring and assessing patients' conditions while supporting daily activities. Excelled at addressing client inquiries and resolving issues promptly and efficiently. Recognized for commitment to excellent customer service through positive reviews. Skilled in project management, stress management, and teaching English as a second language. Passionate about continuous learning and open to new ventures. Goal-oriented mindset and drive to make a difference. Thrives in collaborative teams and constantly strives for quality results. Prioritizes opportunities for growth and skill development.

• TEFL 120HR , FULL CIRCLE - 3 Months

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Earned highest marks for customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.