Ava Rimal

• I am currently completing my practical assessment at Virnex Group Oy. I work on both internal and client projects. My responsibilities include WordPress website development and ongoing site maintenance. This includes updating content, resolving technical issues, and ensuring optimal website functionality and usability.
• Developed testing code for web-based applications.
• Performed unit testing of web applications and troubleshot issues.
• Wrote custom HTML and CSS for existing websites.
• Enhanced user experience by developing responsive website layouts and implementing cross-browser compatibility.
• Conducted thorough testing on various devices and browsers, guaranteeing optimal performance across platforms.

As an Enrollment Assistant, I supported the registration process for a government health insurance program by helping individuals enroll and ensuring all documents were accurate and complete. I guided applicants through eligibility requirements and explained coverage benefits in a clear and friendly manner. I carefully maintained patient records, handled sensitive information responsibly, and followed government guidelines to protect confidentiality. Through this work, I helped more people gain access to essential healthcare services in the community.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

Ongoing studies in information and communication technology.

• Web Development (Intern), Virnex Enterprise Software Oy, Ongoing