Ayesha Imran

I manage internal IT and data projects from idea to rollout, working closely with business stakeholders, IT and external partners.

• Lead cross functional projects in BI and data warehouse, CRM (Salesforce), ERP and internal IT tools
• Apply our project model with gates: create project charters, plans, schedules, risk and communication plans, and keep scope, budget and timelines on track
• Run governance and steering meetings, prepare clear status updates and decision proposals for business and IT leadership
• Coordinate daily work with internal specialists and vendors, plan resources and follow up on progress in Azure DevOps, Jira and Planner
• Own the Salesforce access refactoring project: run requirement workshops with each department, define role based access and prepare proposals for approval
• Lead BI reporting projects from requirements to go live, including testing, user training, release planning and hypercare follow up
• Improve ways of working by introducing project templates, backlog practices and an operational readiness checklist for smooth handover to Service Management
• Maintain thorough project documentation so support teams and future projects can reuse decisions, designs and lessons learned

• Certified Scrum Master
• Facilitating Scrum events meetings and workshops.
• Supporting the Product Owner and the team.
• Protecting development team from outside distractions, impediments, and team conflicts.
• Addressing problems through Risk Management and contingency planning.
• Educating and supporting Scrum methodology and agile framework to team members and stakeholders.
• Building strong trust and collaboration with other teams.

• Service Manager responsibilities includes:
• First line support and main contact for customer.
• To manage customer relationships to ensure customer satisfaction.
• Coordinating, supervising with the teams and co-operating with stakeholders included in the projects.
• Addressing problems through Risk Management and contingency planning.
• Customer invoicing and managing the forecast.
• Ensure SLA delivery to the customer, provide escalation support as needed.
• Handling multiple projects, meet deadlines and adapt to a changing business environment.
• Team coaching in Agile environment and one to one coaching.
• Preparing training materials and conducting training's independently for customers.

• First line support for customer.
• Creating and maintaining project documentation.
• Time management.
• Communicating with all stakeholders.
• Addressing problems through risk management and contingency planning.
• Customer invoicing and managing the forecast.

• Managing Spare Parts for two different projects.
• Customer satisfaction concerning spare parts delivery.
• Managing Finland warehouse stock for Spare parts.
• Managing PRs/POs for two different projects.

• Responsible for Technical Documentation of Open-XChange Oy product OX Dovecot Pro.
• Technical review of old documentation and understanding of technical aspects of the product in order to create logical and readable documentation.
• Created configuration and administration documentation for the Dovecot mail server.
• Created and collected technical content and formatted it using the Sphinx documentation framework and used Git version control.
• Part of the Development Scrum Team and participated in Scrum activities, includes Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.

• Teaching Java Programming (Object-Oriented Programming) to absolute beginners.

• Code documentation, Testing, Assisting in customer meetings and customer training.
• Independently made builds on IOS and Android, conducted user acceptance testing of new features, and reported issues with screen-casts and charts to the team.
• Created and tested files from technical specifications.
• Managed users and roles for customer accounts with a custom commandline tool.
• Used modern time tracking and kanban-style collaboration tools.

• Communications and Web development.
• Updating Social media. i.e. Web development and Facebook.
• I was especially praised for my co-operation skills, as well as independent, prompt, and precise manner to work.

• Managing documentation and project support, as a Documentation Specialist.
• Responsible for maintaining the main BTS database for Suomen Yhteisverkko Oy network in Finland.
• PR/PO specialist in a 4G/5G network tower installation project.
• Professionalism in using the ERP System.
• Maintaining all site documentation in MDO database and assist in other aspects of project support.
• Follow-up and reporting on internal processes, end-to-end like coverage black-hole optimization with new site/sector established, support the project management and other administrative duties at the project office.
• Professional communication and coordination with Huawei partners and with internal Huawei team for the development processes.
• I was acknowledged for my capabilities to learn new skills fast and to adapt the multicultural environment. My hard work, professionalism and dedication has resulted in a huge success of project.

• My main task was creating an inventory of agreement data identification numbers and development of a Python script to transfer selectively documents from a global document archive to SharePoint utilizing the identification numbers.