Aziz Ibrahim

Case Management Specialist tasks include acting as a Legal expert providing advisory and investigation work, and supporting and assisting related tasks. Daily tasks include to endure the upholding of the Administrative Procedure act, the Act on the Openness of Government Activities and the Act on the Status and Rights of Patients of Finland. Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics. Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.

As a Foodora rider service agent, my responsibilities include assisting and guiding drivers through chats. Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.

Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.

Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.

Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.

Collaborated closely with medical personnel to provide administrative support during special projects or initiatives as needed.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered constant flow of customer calls with minimal wait times. Training new employees was also part of my responsibilities.

As a Subway sandwich artist, my duties included food preparation during busy moments. Greeted guests, promoted specials, and took orders. Operated the cash register with accuracy, ensuring proper handling of transactions.