Babatunde Anafi
Turku,19
Summary
Seasoned Technical Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and software support.
Overview
7
7
years of professional experience
Work History
Field Support Engineer
AVASO Technology Solutions ApS
05.2022 - Current
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Performed onsite installation, and facilitated configuration of network equipment.
- Facilitated network migration.
- Performed end-user devices migration.
- Provided technical support to troubleshoot, and maintain network and end-user devices.
- Traveled to key account locations to provide Technical support and personnel training.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
Software Research Assistant
Aalto University
Espoo, Finland
02.2020 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Learned and applied modern Web Technologies: Semantic Web and emerging Web development technologies like React JS, RDF/RDFS, OWL, SPARQL, Re-dux, Material UI, Sass, Node JS, and Express JS.
- Did data processing in Python programming language and Excel.
Software Developer (Intern)
Software Factory, The University of Helsinki, Helsinki, Finland
10.2018 - 03.2019
- Learned software engineering process improvements and best practices.
- Developed Mobile Application project to promote OECD's Education 2030 project using Flutter and Dart programming language.
- Wrote clean, clear and well-tested code for various projects.
- Assisted with design and development of Mobile Application.
IT and Application Support Engineer
Revville Technology
Lagos, Nigeria - Hybrid
08.2016 - 03.2019
- Provided on-site/hands and technical oversight of support function to assist customers in resolving their issues for customers.
- Provided guidance on where to get more details on information that will be helpful to customers in area of usage support of solution.
- Assisted in solution deployment and configurations.
- Organized, extrapolated, and disseminated information across departments to be used for deriving business decisions and conclusions about success and progress of results of operational risk assessments
- Worked with stakeholders to identify opportunities for process improvements, observe and recommend system modifications, and develop data governance policies
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Master of Science - Computer Science (Software Systems)
University of Helsinki
Helsinki, Finland04.2021
Bachelor of Science - Information Technology
Centria University of Applied Sciences
Kokkola, Finland 12.2015
Skills
- Software Development Engineer in Test
- Delivering Technical Support
- Timely response (reminder)
- Diagnosis and Troubleshooting
- Excellent customer management
- Data Analysis
- Malfunction Diagnosis
- Spreadsheet software
- Understanding requirements and issues
- Tracking and Documentation
- Microsoft Windows and Office including Excel
- Application Installation
- Issue Reproduction
Timeline
Field Support Engineer
AVASO Technology Solutions ApS
05.2022 - Current
Software Research Assistant
Aalto University
02.2020 - 07.2021
Software Developer (Intern)
Software Factory, The University of Helsinki, Helsinki, Finland
10.2018 - 03.2019
IT and Application Support Engineer
Revville Technology
08.2016 - 03.2019
Master of Science - Computer Science (Software Systems)
University of Helsinki
Bachelor of Science - Information Technology
Centria University of Applied Sciences
Similar Profiles
AKHIL SREEKUMARAKHIL SREEKUMAR
Global Supply Chain Management- Deputy Manager at Avaso Technology SolutionsGlobal Supply Chain Management- Deputy Manager at Avaso Technology Solutions
JOHN EDWARD ALLEN JRJOHN EDWARD ALLEN JR
Field Service Technician at Avaso Technology SolutionsField Service Technician at Avaso Technology Solutions
Fazlul KareemFazlul Kareem
IT Support Specialist - Freelance at Avaso Technology SolutionsIT Support Specialist - Freelance at Avaso Technology Solutions