Baraa ALmusjune
Vantaa,18
Overview
7
7
years of professional experience
1
1
Certification
Work History
Principle Expert
Swappie Oy
HELSNKI
06.2021 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created plans and communicated deadlines to complete projects on time.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
IT Support Specialist
DIGI
HELSNKI
08.2019 - 05.2020
- Created help desk tickets, troubleshot and resolved desktop issues.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Answered questions and provided information to customers about new software or hardware.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Responded promptly to incoming sales leads and requests for technical support.
Technician
oilshell
Bagdad
04.2010 - 11.2015
Education
Associate of Applied Science - ICT
Amiedu
08.2018
Bachelor of Science - Information Technology
ALbasrah University
06.2013
Skills
- Flexible and Adaptable
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-Motivated
- Decision Making
- Responsible
- Data Entry
- Design Principles
- Issue Analysis
- Work Planning and Prioritization
- System Installation
- Hardware Replacement
- Hardware and Software Repair
- VMware ESXi
- Help Desk Support
- Network Infrastructure Support
- Virtual Local Area Networks
- Apple IOS
- LAN and WAN Assessment
- SQL Server Integration Services (SSIS)
- Electrical Systems
- Diagnostic Software
- Mobility Devices
- Electronic Components
- Store Layouts
- Diagram Reading
- Computer Tracking
- Teamwork and Collaboration
- PCB Layout and Design
- Technical Support
- Digital Oscilloscopes
- Electrical Equipment
- Circuit Analysis
- Technical Drawings and Schematics
- Network Migration
- Test Engineering
Certification
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Timeline
Principle Expert
Swappie Oy
06.2021 - Current
IT Support Specialist
DIGI
08.2019 - 05.2020
Technician
oilshell
04.2010 - 11.2015
Associate of Applied Science - ICT
Amiedu
Bachelor of Science - Information Technology
ALbasrah University