BENJAMIN SAMPSON
Toronto
Summary
Bilingual professional skilled in resource coordination and relationship management. Expertise in customer support and conflict resolution contributes to high retention rates through trust-building. Organized and adaptable, excels in team environments while managing customer service operations with professionalism and attention to detail.
Overview
12
12
years of professional experience
Work History
Retail Associate
Winners Merchants International L.P. (TJX Canada)
Toronto
09.2025 - 06.2026
- Resolved customer inquiries and supported client needs during peak seasons, enhancing overall customer satisfaction
- Communicated effectively with diverse clientele, fostering a welcoming shopping experience
- Processed cash, credit, and debit payments at POS while assisting customers with inquiries and product questions, ensuring efficiency and security in transactions
Logistics Specialist
ExxonMobil
Port Harcourt
03.2022 - 04.2024
- Proposed and led initiative implementing best practices for safety compliance and timely vessel hiring, reducing port congestion and minimizing berthing charges
- Proposed and led an initiative to implement best practices to ensure safety compliance and timely vessel hiring, decongesting the port and minimizing berthing charges
- Maintained clear communication with daily email updates and comprehensive operational reporting to stakeholders, strengthening client relationships and ensuring operational transparency
Customer Service Representative
Lavigne Energy Resources
Uyo
01.2014 - 02.2022
- Built rapport and fostered positive relationships with diverse clientele through excellent customer service techniques
- Identified and resolved technical problems using troubleshoot skills, ensuring customer satisfaction and contributing to 80% customer retention
- Provided proactive administrative support and resolved issues to deliver exceptional customer care
Education
Bachelor's Degree - French Studies
York University
Toronto, ONDiploma - French Language and Literature
University of Dundee
Dundee, UKCertificate - Petroleum Processing
Technical Training Centre
Eket, NigeriaSkills
- Point of sale systems
- Cash register operation
- Order processing
- Inventory management
- Stocking and receiving
- Stockroom organization
- Merchandise display
- Customer service
- Customer engagement
- Bilingual communication
- Conflict resolution
- Time management
- Teamwork
- Adaptability and coachability
- Verbal communication
- Policy adherence
- Cash drawer balancing
- Microsoft Office Suite
- Product handling
VOLUNTEER EXPERIENCE
United for Literacy, French Language Teacher (Online), Sherbrooke, QC, 2025-10, Present, Designed and delivered French lessons for Grade 10 students, resulting in improved class performance, Conducted regular formative and summative assessments and provided individualized feedback to support students' written French development
Timeline
Retail Associate
Winners Merchants International L.P. (TJX Canada)
09.2025 - 06.2026
Logistics Specialist
ExxonMobil
03.2022 - 04.2024
Customer Service Representative
Lavigne Energy Resources
01.2014 - 02.2022
Bachelor's Degree - French Studies
York University
Diploma - French Language and Literature
University of Dundee
Certificate - Petroleum Processing
Technical Training Centre