Bharath Kumar Ranjan
Chennai
Summary
Proactive Solutions Architect specializing in creating technical documentation and implementing automation solutions. Known for enhancing user experiences and optimizing support operations through AI-driven initiatives.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Solutions Architect
Tata consultancy services
Helsinki, Finland
05.2025 - Current
- Created technical documentation for system architecture and integrations.
- Presented solution designs to stakeholders for approval and alignment.
- Collaborated with customers to understand problem statements and define digital transformation strategies tailored to business needs.
- Conducted in-depth ticket analysis to identify and evaluate feasible automation use cases, enabling data-driven decision-making and process optimization.
- Designed end-to-end solution flows for a generative AI chatbot leveraging Azure OpenAI and RAG, LLMs to enhance user interactions, automate support tasks, and deliver contextual, intelligent responses.
- Led infrastructure support transformation by deploying Gen AI-powered bots to automate and eliminate L1 and L2 operations, significantly reducing manual intervention.
- Spearheaded a holistic automation initiative, implementing comprehensive end-to-end automation for all L1 and L2 support tickets, improving operational efficiency, and response times.
Solution Lead
Tata consultancy services
London, United Kingdom
10.2019 - 04.2025
- Led digital transformation initiatives for UK-based retail and BFSI clients across service desk, end-user computing, and data center operations.
- Identified operational inefficiencies and implemented AIOps-driven automation solutions as part of continuous improvement efforts.
- Delivered best practice guidance to improve operational efficiency, service quality, and process consistency.
- Partnered with sales teams to craft responses for RFPs and RFIs, highlighting transformation levers such as chatbots, incident automation, and process automation.
- Designed comprehensive high-level and low-level solution architectures for stakeholder evaluation and approval.
- Engaged with key stakeholders to quantify and communicate projected benefits, reinforcing the value of transformation initiatives.
Technical Lead
Tata consultancy services
Chennai, India
05.2015 - 09.2019
- Serving as Technical Lead overseeing cloud migration initiatives, ensuring seamless transition of infrastructure and services.
- Collaborated with the Project Manager to define high-level project plans and establish a robust Business-As-Usual (BAU) support model.
- Executed technical operations for multi-forest hybrid deployments, enabling Office 365 integration via Active Directory Federation Services (ADFS).
- Implemented Microsoft cloud-based IT management solutions to secure and manage both on-premises and cloud environments.
- Deployed Azure Active Directory for identity and access management by extending on-premises AD, enabling single sign-on (SSO) across cloud-based applications.
IT Analyst
Tata consultancy services
Chennai, India
01.2012 - 04.2015
- Collaborated with teams to troubleshoot technical issues and provide solutions.
- Documented system processes and user guides for internal training purposes.
- Coordinated with cross-functional teams to ensure smooth implementation of IT projects.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Engineer
Scope International
Chennai, Tamilnadu
02.2011 - 11.2011
- Provided technical support to customers via phone and email.
- Documented support processes and solutions in knowledge base.
- Handling L1-related troubleshooting steps for the affected users.
- Managed customer inquiries with professionalism and empathy.
- Utilized ticketing systems to track and prioritize support requests.
Technical Support Analyst
WNS Global Services
Chennai, Tamilnadu
10.2009 - 01.2011
- Provided technical support to clients via phone and email inquiries.
- Analyzed and resolved software issues for end-users efficiently.
- Conducted training sessions for staff on new software tools.
- Provided timely updates on progress towards resolution of customer issues via email or phone calls.
- Provided remote support services for clients using virtual private networks or other remote access technologies.
Education
Master of Science - Computer Technology
Velammal Engineering College
Anna University 06-2009
Skills
- Solution architecture
- Digital transformation
- Retrieval-augmented generation (RAG)
- Technical documentation
- AI integration
- AIOps optimization
- Automation solutions
- ITIL frameworks
- Stakeholder engagement
- Data analysis
Certification
Microsoft Certified: Implementing Microsoft Azure Infrastructure Solution
Timeline
Solutions Architect
Tata consultancy services
05.2025 - Current
Solution Lead
Tata consultancy services
10.2019 - 04.2025
Technical Lead
Tata consultancy services
05.2015 - 09.2019
IT Analyst
Tata consultancy services
01.2012 - 04.2015
Technical Support Engineer
Scope International
02.2011 - 11.2011
Technical Support Analyst
WNS Global Services
10.2009 - 01.2011
Master of Science - Computer Technology
Velammal Engineering College