Bubacarr Jallow
Helsinki,Finland
Summary
Resourceful IT Support engineer with ten years of experience in computer systems administration, hardware/software/computer peripherals and network security support. A Windows Certified and Microsoft Specialist with strong creative, problem-solving, and analytical skills. A dedicated team player with an eye for detail, experienced in server management, desktop support, and mobile device administration.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Information Technology Support Specialist Engineer
FREELANCE GLOBAL TECH SOLUTION
Helsinki
06.2019 - Current
- Provide comprehensive IT admin support for corporate clients, specializing in Windows OS and server systems
- Manage system installation, configuration, and troubleshooting for hardware, software, and networks
- Administer DNS, Active Directory, and network security protocols in VPN environments
- Support end-users with IMAC processes and mobile device management (MDM)
Desktop Support Engineer Specialist (Migration Project)
AVASO TECHNOLOGY / IFF
Naestved, Denmark
04.2022 - 05.2022
- Executed a critical migration project at Danisco Sweeteners, ensuring seamless transition for end-users
- Provided specialized desktop support and troubleshooting during corporate IT overhaul
Freelance Contractor / IT Support Technician
GLOBAL TECH SOLUTION
Kotu
12.2017 - 06.2019
- Operated a self-owned IT support business, managing server installations, network security, and end-user support
- Maintained and configured network hardware, printers, and meeting room equipment
IT Support Assistant
KOMBO BEACH HOTEL
Kotu
11.2015 - 01.2018
- Installed, configured, and managed server operating systems (DNS, DHCP, Active Directory)
- Provided hardware/software application support and maintenance for both Windows and IMAC users
Education
Diploma - Information And Communication Technology
Taitotalo
Helsinki, Finland 09.2019 - 11.2020
Diploma - Information And Communication Technology
Business Training Centre Institution
Bakau Cape Point, The Gambia 09.2011 - 07.2012
High School Diploma - Business Management
Ndow's High School
Bakau, The Gambia 09.2008 - 06.2011
Diploma - Information Technology
Jollof Tutors Institution
Pipeline, Fajara, The Gambia 02.2007 - 05.2007
Skills
- Infrastructure & Systems Networking & Security
- Microsoft Windows
- Active Directory
- Computer Hardware
- Microsoft Office 365
- Virtual Private Networks (VPN)
- Desktop Support (Windows & IMAC)
- Network Security
- Mobile Devices (iPhone & Android)
- Systems (SCCM, MDM)
- Printer & Meeting Room Equipment
- Server Administration
- Microsoft office specialist (MOS) expert
- Operating systems
- Ticket management
- Issue troubleshooting
- Software diagnosis
- System administration
- Information protection
- Application installations
- Staff education and training
- Network configuration
- Network diagnostics
- DHCP/DNS ethernet and firewall proficient
- Hardware and peripherals
- Customer service
- TCP/IP
- Hardware upgrades
- Software installation
- Backup management
- Help desk support
- Virtualization technologies
- System configuration
- Data recovery
- Software deployment
- Server maintenance
- IT documentation
- Disaster recovery planning
- Network administration
- ITIL processes
- End-user training
- Operating system support
- Remote support
- Hardware installation
- Application support
- Team collaboration
- Time management
- Problem solving
- Hardware maintenance
- System installation
- Customer support
- Mobile device management
- VPN configuration
- Network troubleshooting
- Windows OS
TOP COMPETENCE SKILLS
1.Customer Service and Communication Support.
2.Fast Problem Solving / ethical thinking.
3.Server and Computer Systems Support.
4.Hardware / Software Applications / Peripherals/ Printers and Mobile Devices Support.
5.Windows and IMAC OS Support.
6.Ticketing Systems.
7. Issue troubleshooting.
8. System Administration.
Hobbies Interests
- Sports, Football, Athletics
- Cooking, Exploring new recipes
- Reading, Technology news & Fiction
Languages
English
First Language
Finnish
Proficient
C2
Swedish
Elementary
A2
Norwegian
Elementary
A2
Timeline
Desktop Support Engineer Specialist (Migration Project)
AVASO TECHNOLOGY / IFF
04.2022 - 05.2022
Diploma - Information And Communication Technology
Taitotalo
09.2019 - 11.2020
Information Technology Support Specialist Engineer
FREELANCE GLOBAL TECH SOLUTION
06.2019 - Current
Freelance Contractor / IT Support Technician
GLOBAL TECH SOLUTION
12.2017 - 06.2019
IT Support Assistant
KOMBO BEACH HOTEL
11.2015 - 01.2018
Diploma - Information And Communication Technology
Business Training Centre Institution
09.2011 - 07.2012
High School Diploma - Business Management
Ndow's High School
09.2008 - 06.2011
Diploma - Information Technology
Jollof Tutors Institution
02.2007 - 05.2007