Chantelle Rooth
Hyvinkää,18
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated professional and a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
League Finland Oy
Hyvinkää
01.2023 - 02.2024
- Contact Current Customers and Update Order List
- Capturing and Sending Online Orders
- Use of Shopify for Orders
- Update Customer Details on Shopify
- Generating of New Business
- Make sure Contact details of all Gyms in Finland are correct and update Excell Sheet.
- Social Media Marketing
- Use of CANVA for Marketing.
Substitute Teacher
Pilke Päivakodit Taikahattu
Hyvinkää
01.2021 - 03.2022
- Substitute teacher for when they had a shortage of staff at the daycare.
- worked with babies and toddlers.
Customer Service Representative / Telesales Rep
Christian Art Distributors
05.2017 - 03.2020
- Grow sales of the allocated customer database and generate new business opportunities
- Setting weekly call schedule - the importance of establishing a routine with the customers
- Weekly reporting on progress with current and new clients
- Generate new business (new clients)
- Monthly summary of Telesales report
- Daily update of Telesales report
- Queries on own orders
- Quotation follow up
- Follow up on outstanding info and account problems
- Assist with calls (Telesales)
- Admin Controller for Anita Hills
Church Campus Manager / Admin Controller
Doxa Deo Meyersdal Campus
01.2016 - 04.2017
- Ensure upkeep and maintenance of campus buildings, grounds etc
- Staff HR (all HR duties) and log all duties on Oracle
- Finances (paying all bills, credit card, and petty cash recons, budgets, income statement management)
- Supervising cleaning staff and garden workers
- Overseeing day-to-day tasks and functions
- Marketing of events Managing Décor
Single Point of Contact
Bytes Managed Solutions
06.2015 - 08.2015
- Ensure requisitions are created for ALL Work orders in the service group
- Issue and receiving of stock on SAP
- Creation and Receiving of PO in SAP
- Checking of Stock Levels
- Going through the requisitions on BO daily, making sure that all sources have been exhausted
- Follow up to ensure requisitions are fulfilled where there is a stock that can be used
Buyer and Assistant Accountant
Bytes Managed Solutions
11.2013 - 01.2015
- Supplying the spare for the work orders that is outstanding
- Issue Stock from SAP
- Getting prices for spares that need to be purchased for warehouses
- Making sure vendors gives us the best prices on the equipment that is needed
- Creating part numbers for new equipment that is purchased
- Creating and Receiving of PO
- Deleting old parts numbers that can't be purchased anymore
- Linking part numbers on D1 that is a replacement part on other one
- Required to Handle the Delivery Account and make sure that all Deliveries are being billed for according to our contract
- Daily Basis makes sure that the Stock Accounts are balancing Assist in Stock take and with the Logistic
- Accounting Help out with stock take posting of parts
- Providing the Field Service Manager with count sheet for weekly stock counts
- Providing stock counts for all the warehouses on daily basis
- Allocating the correct amounts on the P&L on monthly basis
- Doing the costing for large shipments that was delivered by the suppliers
- Making sure that the correct amounts was cost for shipments that were received
- Creating journals and depreciation on delivery accounts
- Worked Mainly on SAP and Oracle to be able to complete daily tasks
Student Advisor, Sales, Marketing
CTI Education Group
06.2012 - 11.2013
- Required to build relationships with key people at schools
- Book and complete presentations to grade 12 learners
- Manage data entry into the customer relations management software package
- Book appointments with prospects and their parents
- Liaise with the national call center Interview prospects and parents
- Recruitment of new students
- Keep in touch with the registered prospects
- Work against strict activity and financial targets
- Be energetic and hard-working and should be able to communicate well with Teachers, prospective students, current students, and sponsors
Teacher
Nobel Primary School
01.2011 - 05.2012
- Teaching 7- to 8-year-olds
Education
Some College (No Degree) - Aikuisten Maaahanmuuttajien Kotoutumiskoulutus
Hyria Business Institute Oy
Hyvinkää07-2023
HIGH SCHOOL -
HIGHSCHOOL ALBERTON
01.2007
Some College (No Degree) - Microsoft Excel
Bytes People Solutions
Skills
- Excellent Customer Service
- SAP
- Oracle
- Quick to Learn new Skills
- Microsoft Office Products
- Telephone etiquette
- Customer database systems
- Filing
- Calendars management
- Office inventory management
- Presentation preparation
- Appointment scheduling
- Vendor management
- Attention to detail
- Team collaboration
- Verbal and written communication
- Event planning
- Data entry
- Project Support
- Time management
Activities
I love being active, I am family orientated and believe in having balance. I love doing DIY projects and Cross Fit. I am a very happy person and love to encourage my team mates to help them achieve their full potential and goals. I thrive in a team working environment but can also work on my own.
Certification
- Microsoft Excell
- Suomen Kieli A2.2
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
Finnish
Elementary (A2)
A2
Affiliations
- CrossFit Training
- Family Orientated Activities
- Traveling
- Meeting New People
References
References available upon request.
Timeline
Administrative Coordinator
League Finland Oy
01.2023 - 02.2024
Substitute Teacher
Pilke Päivakodit Taikahattu
01.2021 - 03.2022
Customer Service Representative / Telesales Rep
Christian Art Distributors
05.2017 - 03.2020
Church Campus Manager / Admin Controller
Doxa Deo Meyersdal Campus
01.2016 - 04.2017
Single Point of Contact
Bytes Managed Solutions
06.2015 - 08.2015
Buyer and Assistant Accountant
Bytes Managed Solutions
11.2013 - 01.2015
Student Advisor, Sales, Marketing
CTI Education Group
06.2012 - 11.2013
Teacher
Nobel Primary School
01.2011 - 05.2012
Some College (No Degree) - Aikuisten Maaahanmuuttajien Kotoutumiskoulutus
Hyria Business Institute Oy
HIGH SCHOOL -
HIGHSCHOOL ALBERTON
Some College (No Degree) - Microsoft Excel
Bytes People Solutions
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