Charles Che Foncha
waiter-Bartender
Helsinki
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waiter/Bar Tender
Hotel grand central ( Scandic)
10.2022 - Current
- Organized table settings and maintained dirt-free and tidy tables.
- Followed strict hygiene procedures to adhere to Food and Beverage regulations.
- Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.
- Kept workstation organized and stocked to better accommodate lead waitress and other staff.
- Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
- Delivered services of exceptional quality to increase customer satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Omnia Vocational College
ESPOO Finland05.2023
Skills
- Operational Efficiency
- Health Department Regulations
- Menu Presentation
- Service Prioritization
- Efficient Service
- Communications Protocols
- Guest Inquiries
- Station Preparation
- Guest Seating
Certification
- hygiene passport
- Alko passport
- safety card
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Waiter/Bar Tender
Hotel grand central ( Scandic)
10.2022 - Current
High School Diploma -
Omnia Vocational College
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