Charlles Pereira Costa
Sao Jose Dos Campos
Summary
Motivated IT professional with a strong background in Information and Communication Technology (ICT). Transitioned from a plumbing career to IT during the pandemic, gaining extensive experience in technical support, hardware, and software troubleshooting. Demonstrates a passion for emerging technologies like the Internet of Things (IoT) and ITIL (Information Technology Infrastructure Library). Dedicated to continuous learning. Currently employed as an IT Support Technician, providing efficient technical support and assistance for various IT-related issues.
Technology professional prepared for this role with solid foundation in technical troubleshooting and user support. Proven ability to diagnose and resolve hardware and software issues, ensuring seamless operations. Strong focus on team collaboration and flexibility, with reliable skills in customer service and technical communication.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Information Technology Support Technician
Dustin Finland Oy
05.2020 - Current
- Provide technical support and assistance for hardware and software issues, ensuring smooth IT operations
- Troubleshoot network problems, improving system performance and minimizing downtime
- Install and configure new equipment and software, enhancing user experience and efficiency
- Work extensively with Microsoft products like Dynamics AX, Azure, and Office Suite
- Develop skills in networking (Cisco, Aruba), cybersecurity, database management, and web development
- Gain expertise in fiber optics cabling and IT infrastructure
- Strengthen problem-solving, critical thinking, communication, and teamwork skills
Plumbing Installer
YIT Talon Tekniikka Oy
05.2018 - 08.2019
- HVAC installation and repair of heating, plumbing, and air conditioning systems in buildings
HVAC Installer
Helsinki HVAC Center Oy
07.2016 - 05.2018
- Installed underfloor heating, water, and sewer systems for new constructions and renovations
HVAC Installer
Consti Talotekniikka Oy
10.2015 - 06.2016
- Installed heating, air conditioning, and fire safety systems for Helsinki's Metropolitan subway project
Logistics Employee
Post and Logistics (Itella) Corporation
11.2006 - 06.2013
- Managed mail delivery, logistics, and sorting operations
Education
Bachelor's Degree - Information and Communication Technology
Vantaa Vocational College Varia
01.2023
Partial Degree - Building Services Engineering (Plumber)
Amiedu
10.2015
Bachelor's Degree - Construction
Luxury
01.2015
Skills
- Strong hardware and software troubleshooting
- Network construction and maintenance
- Microsoft Office
- Dynamics AX
- Cisco Systems Products
- Fiber Optics
- IT asset management
- Remote support
- Ticketing system proficiency
- Active Directory management
- Network configuration
- Wireless networking
- Telecommunications
- Hardware maintenance
- Software updates
- IT security protocols
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Certification
- Cisco Cybersecurity Certification - Cisco
- Cisco NDG Linux Essentials - Cisco
- Cisco IT Essentials - Cisco
Languages
Portuguese, Spanish
Native language
English
Advanced
C1
Finnish
Proficient
C2
Italian
Upper intermediate
B2
French
Upper intermediate
B2
Timeline
Information Technology Support Technician
Dustin Finland Oy
05.2020 - Current
Plumbing Installer
YIT Talon Tekniikka Oy
05.2018 - 08.2019
HVAC Installer
Helsinki HVAC Center Oy
07.2016 - 05.2018
HVAC Installer
Consti Talotekniikka Oy
10.2015 - 06.2016
Logistics Employee
Post and Logistics (Itella) Corporation
11.2006 - 06.2013
Partial Degree - Building Services Engineering (Plumber)
Amiedu
Bachelor's Degree - Construction
Luxury
Bachelor's Degree - Information and Communication Technology
Vantaa Vocational College Varia
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