Christian Törnqvist
Helsinki
Summary
I am keen to interact and communicate with people of all kinds and from different cultures. I was born in Canada where I lived the first five years of my life and after that my family moved to the USA for three years. I possess good communication skills due to my years lived and travelled abroad where I have also learned different languages. Working in customer service has improved my social skills as well. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
12
12
years of professional experience
Work History
Sales Excellence Specialist
PostNord Finland Oy
08.2023 - 02.2024
- Company Overview: Logistics
- Sales data analyse, KVI, KPI controlling, Customer care models
- Logistics
- Generated reports to track performance metrics of team members.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Store Manager, Assistant store manager & Sales assistant
Bestseller Retail Finland Oy / Jack & Jones
Kamppi, Forum & Ideapark
05.2012 - 07.2023
- Company Overview: Retailing
- Customer service, supervision, budget, overall responsibility
- Retailing
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Master's degree - Marketing and Management
University of Tampere
03.2025
Bilateral student exchange program - Elementary Chinese, Foreign Business Investment, Integrated Marketing Communications, Dynamics of Chinese Economy
Fudan University
Shanghai, China07.2013
Ylioppilastutkinto - English, Swedish, German, French, Finnish, Mathematics, Geography
Riihimäen lukio
Riihimäki, Finland01.2007
Skills
- Basics in Microsoft Office and graphic design software such as Photoshop
- Businessman by nature, driven by sales
- Data analysis
- Customer service
- Coaching and mentoring
- Team collaboration
- Analytical thinking
- Multitasking capacity
- Goal setting
- Problem-solving abilities
Nationalities
- Finnish
- Canadian
Additional Information
References available upon request
Affiliations
- Running
- Gym
- Crossfit
- Anthropology
- Travelling
Languages
Finnish
First Language
English
Advanced (C1)
C1
Swedish
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Chinese (Mandarin)
Beginner
A1
German
Beginner
A1
References
References available upon request.
Timeline
Sales Excellence Specialist
PostNord Finland Oy
08.2023 - 02.2024
Store Manager, Assistant store manager & Sales assistant
Bestseller Retail Finland Oy / Jack & Jones
05.2012 - 07.2023
Master's degree - Marketing and Management
University of Tampere
Bilateral student exchange program - Elementary Chinese, Foreign Business Investment, Integrated Marketing Communications, Dynamics of Chinese Economy
Fudan University
Ylioppilastutkinto - English, Swedish, German, French, Finnish, Mathematics, Geography
Riihimäen lukio
Similar Profiles
Aki TuovinenAki Tuovinen
Country Manager / Sales Manager at BRAV Finland Oy (Former Swix Sport Finland Oy)Country Manager / Sales Manager at BRAV Finland Oy (Former Swix Sport Finland Oy)
Stephen OppongStephen Oppong
Logistics Worker at Adecco Finland Oy, FinlandLogistics Worker at Adecco Finland Oy, Finland
Geetha RamachandranGeetha Ramachandran
Software Developer at eCraft Oy Ab, Finland (Now, Fellowmind Finland)Software Developer at eCraft Oy Ab, Finland (Now, Fellowmind Finland)