CLAIRE ATIENO OWINO
Tampere,Tampere
Summary
Strategic finance professional with expertise in credit risk analysis, digital business scaling, and CRM data utilisation for customer retention. Experience in African fintech and Finnish corporate sectors provides a unique perspective on global finance. Committed to sustainable development and skilled in identifying and mitigating investment risks in emerging markets.
Overview
3
3
Languages
16
16
years of professional experience
Work History
Huoltaja
pilke paivakdit Oy
Tampere, Finland
01.2023 - Current
- Monitored and distributed essential resources daily ,weekly or monthly schedules maintaining operational standards and safety guidelines.
- Maintained strict adherence to municipality health, safety, and data privacy.
- Budgeted and allocated weekly resources per client, optimising resource use and enhancing supply forecasting accuracy.
- Maintained emotional calm in high pressure and rapidly solved problems in fast paced operational environment.
founder
Meaty fresh enterprises
Nairobi, kenya
01.2019 - 01.2021
- Founded and scaled a bootstrapped online butchery from farm to client on the same day, by integrating digital marketing on social media for client sourcing, using M-Pesa API for payment and localized cold chain logistics.
- predicted customer demand patterns for inventory planning, identifying high sales periods at the start and end of the month, leading to the decision of consolidating deliveries to a single day in the middle of the month.
- monitored client purchasing behaviour and developed targeted marketing strategies to enhance customer satisfaction and maintain cost efficiency.
- sourced products from farmers in Nairobi, Kiambu, and Kajiado for processing on specific days, ensuring quality and aligning with fresh meat mission while optimising costs.
Relationship Manager
Home Afrika limited
01.2017 - 01.2018
- Managed clients and developed relationships with key accounts, identifying sales opportunities that contributed to revenue growth.
- Achieved and exceeded monthly, quarterly and yearly targets as set by management.
- Applied a customer-centric approach to service and support.
- Followed up with clients to ensure at least 90% repayment for the portfolio.
- Developed comprehensive business and marketing strategies to enhance brand positioning..
- Developed comprehensive business and marketing strategies to enhance brand positioning.
- Developed timely and accurate forecasts on assigned accounts and revised them throughout the year.
- Executed integrated marketing strategies across multiple channels, boosting brand visibility and effectiveness of advertising campaigns.
Sales and Marketing/Loan Officer
Fourth Generation Capital Limited
01.2016 - 01.2017
- Received recognition as loan officer of the year for outstanding performance.
- Monitored portfolio for risk control, managed non-performing loans and managed to keep a 90% collection rate.
- Provided cash flow management education to clients, enabling them to track income and expenses effectively for timely loan repayment.
- Evaluated the cash conversion cycles and determined the appropriate loan limits.
- Assessed creditworthiness of micro, small, and medium enterprises through repeated site visits to analyse product availability and stock levels. how many days they were open.
- used ethical debt collection methods and managed delinquency early and also negotiated , restructuring loan payment plans within regulatory guidelines.
Research Assistant
Ghalia and Ghalia Advocates
mombasa, kenya
07.2010 - 10.2010
- Conducted research and collected data on civil cases, relevant laws, legal articles, and materials to support case preparation.
- Prepared legal documents such as plaints, defence and legal notices.
- Assisted advocates in preparing closing arguments and documents for trials and corporate meetings.
- Investigated and analysed clients' complaints, identifying root causes and proposing effective resolutions.
- Prepared business documents such as letters of demand.
Education
Certified professional mediator - law
Suluhu mediation center
suluhu mediation center , nyeri01-2020
Certified customer service professional -
Allison Online Courses
01-2015
Bachelor's Degree - Law
Moi University Annex Campus
annex campus school of Law01-2011
Certificate - Information Technology
Moi University
Eldoret01-2007
Kenya Certificate of Secondary Education -
Hill Secondary School
01-2006
Skills
- Logistics planning
- Transportation coordination
- Resource utilisation planning
- Resource demand planning
- Budget management
- Forecasting
- Digital marketing
- Regulatory compliance support
- Legal compliance assistance
- Project management
- Team management
- Business development
- Market analysis
- Business strategy development
- Customer relationship management
- Digital marketing
- Campaign execution
- Customer retention strategies
- Customer service
- Problem resolution
- Issue investigation and analysis
- Listening skills
- Operational risk management
- Data analysis
- Customer relationship management
- Digital marketing
- Operational risk management
Languages
English
Proficient
C2
Swahili
Proficient
C2
Finnish
Elementary
A2
Timeline
Huoltaja
pilke paivakdit Oy
01.2023 - Current
founder
Meaty fresh enterprises
01.2019 - 01.2021
Relationship Manager
Home Afrika limited
01.2017 - 01.2018
Sales and Marketing/Loan Officer
Fourth Generation Capital Limited
01.2016 - 01.2017
Research Assistant
Ghalia and Ghalia Advocates
07.2010 - 10.2010
Certified professional mediator - law
Suluhu mediation center
Certified customer service professional -
Allison Online Courses
Bachelor's Degree - Law
Moi University Annex Campus
Certificate - Information Technology
Moi University
Kenya Certificate of Secondary Education -
Hill Secondary School