CLEMENTINA IFESOLUCHUKWU EZE
WAITRESS
TAMPERE
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
Work History
WAITRESS
BRUNCH AND CAKE,
02.2023 - 05.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
SERVER
BOGA SUPERFOODS
04.2020 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
CERTIFICATE - SCEINCES SUBJECT
AWOSIKA COLLEGE ONDO
NIGERIA 04.2001 - 01.2018
Skills
- Dining area maintenance
- Customer service
- Communication
- Multitasking
- Problem solving
- Active listening
- Food safety
- Teamwork
- Patience
- Guest Relations Management
- Safe Food Handling
HOBBIES
- Reading
- Music
- Travelling
- Cooking
- Sports
- Movies
Languages
IGBO LANGUAGE
Native language
English
Proficient
C2
Timeline
WAITRESS
BRUNCH AND CAKE,
02.2023 - 05.2024
SERVER
BOGA SUPERFOODS
04.2020 - 10.2022
CERTIFICATE - SCEINCES SUBJECT
AWOSIKA COLLEGE ONDO
04.2001 - 01.2018
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