Cynthia Atieno Agwa
Jyväskylä
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Office Manager
Cytolab Enterprises
01.2018 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Baker
Tiramisu Bakery
10.2017 - 11.2017
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Cleaned and maintained kitchen equipment and oven.
- Packaged finished products for sale.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Followed food safety standards when handling ingredients.
- Replenished bakery items in display cases.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
Industrial Training
Hilton Hotel
04.2016 - 09.2016
- Assisted in preparing ingredients such as cleaning seafood, cutting and marinating meats and chopping vegetables
- Provided assistance in making stocks, soups, salads and pastries by following designated recipes
- Handled garnishing and portioning duties according to chef’s specifications
- Performed preventative maintenance on kitchen appliances such as grills, ovens and stoves
- Prepared dishes using traditional recipes
- Regularly checked all food items to ensure quality and freshness at all times
- Worked together in a team oriented environment to produce foods in a neat and appetizing manner
- Helped create menus and maintain food inventory
- Kept all work stations and equipment as clean as possible at all times
- Gained special skills in French cuisine cooking, meat cutting, butchery, bakery and desserts preparation and decoration
Industrial Training
Tamarind Restaurant
04.2015 - 09.2015
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.
- Implemented time management strategies to ensure that each dish was prepared accurately and served promptly.
- Supported catering events by assisting with food preparation, plating, and serving as needed for large-scale functions.
- Participated in weekly meetings with management to discuss menu changes, ingredient sourcing, and other operational improvements.
- Contributed to a decrease in kitchen accidents by consistently adhering to safety protocols and promptly addressing any hazards or concerns.
- Expanded culinary skills through continuous learning opportunities, attending workshops and industry events as available.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
Customer Relations
Professional Diagnostic Centre
10.2012 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Diploma - culinary arts
Top Chefs Culinary Institute
01.2016
Diploma - public relations
University of Nairobi
01.2012
Certificate - Public Relations
University of Nairobi
01.2009
Kenya Certificate of Secondary Education -
Compuera Girls School
01.2007
Skills
- Strong written and verbal communication, professional demeanor
- Able to manage heavy workload, prioritize well and meet deadlines
- Resourceful, flexible and able to creatively solve problems
- Proactive and reliable to fellow team members and managers
- Impeccable attention to detail and minimal errors
- Team player, flexible, easy-going and a fast learner
- Teamwork and collaboration
- Multitasking
- Strong work ethic
- Organizational skills
- Adaptable and flexible
Extra-Curricular Activities
cooking, knitting, fishing, swimming, Participated in Top Chefs internal food preparation competition and Farmers Choice food competition, 2016, Awarded best in sports, 2007, Awarded first position swimming certificates, 2002, Awarded a silver medal in athletics, 2002
Contact Address
0721 56 22 66, rahelcinno@yahoo.com
Duties And Skills
- Assisted in preparing ingredients such as cleaning seafood, cutting and marinating meats and chopping vegetables
- Provided assistance in making stocks, soups, salads and pastries by following designated recipes
- Handled garnishing and portioning duties according to chef’s specifications
- Performed preventative maintenance on kitchen appliances such as grills, ovens and stoves
- Prepared dishes using traditional recipes
- Regularly checked all food items to ensure quality and freshness at all times
- Worked together in a team-oriented environment to produce foods in a neat and appetizing manner
- Helped create menus and maintain food inventory
- Kept all work stations and equipment as clean as possible at all times
- Gained special skills in French cuisine cooking, meat cutting, butchery, bakery and desserts preparation and decoration
Languages
English, Swahili
Native language
French
Beginner
A1
Timeline
Office Manager
Cytolab Enterprises
01.2018 - 09.2024
Baker
Tiramisu Bakery
10.2017 - 11.2017
Industrial Training
Hilton Hotel
04.2016 - 09.2016
Industrial Training
Tamarind Restaurant
04.2015 - 09.2015
Customer Relations
Professional Diagnostic Centre
10.2012 - 10.2014
Diploma - public relations
University of Nairobi
Certificate - Public Relations
University of Nairobi
Kenya Certificate of Secondary Education -
Compuera Girls School
Diploma - culinary arts
Top Chefs Culinary Institute
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