Deepika Sahu
Espoo
Summary
Experienced professional with a diverse background spanning Internet, Fintech, Ecommerce, Banking, IT, Sales and Consumer Services. Proficient in Project Management, Client Relations and Account Management. MBA in Marketing. Noted for confidence, goal-driven approach, rapid adaptability, and strong responsibility
Overview
13
13
years of professional experience
Work History
Account Manager
Whitepoint Optics
Helsinki
05.2023 - Current
- Manage customer relationships and handle documentation.
- Respond to sales inquiries and drive revenue growth.
- Collaborate with teams to understand and address client needs.
- Analyze market trends and recommend growth opportunities.
- Assist in marketing campaigns and event planning.
- Utilize CRM for effective sales management.
- Act as a POC for key Indian and European clients, providing tailored solutions.
Project Manager
Enfuce Financial Services Ltd
Espoo
03.2021 - 09.2021
- Daily collaboration with Payments Project Manager for project delivery.
- Standardize Enfuce's project management model, document processes, and improve documentation with stakeholders.
- Partner closely with Payments product team, Customer Success team, and vendors for smooth project flow.
- Manage customer implementation project work streams (e.g., BIN sponsorship, card schema).
- Develop expertise in payments and Enfuce's products.
- Understand technical practices and project sequences.
Store-In charge
Asian Foods Valuri Oy
Espoo
06.2019 - 07.2020
- Customer Servicing
- Arrangement of goods
- Billing and cash Management
Project Coordinator
Wibmo (Enstage India Pvt. Ltd.)
Bangalore
06.2018 - 03.2019
- End-to-end project/account management, handling spontaneous changes.
- Resource allocation and delegation.
- Testing and documentation of business knowledge base for stakeholder presentations.
- Expertise in BFSI domain fundamentals, frameworks, client-server architecture, and development tools.
- Building lasting customer relationships through expectation management.
Lead Project Co-ordinator
Infibeam Pvt. Ltd. (Buildabazaar.com)
Bangalore
04.2015 - 04.2018
- Account management for Webstores, from launch and ongoing.
- Led a team of 7 as Promoted Project Lead in 2017.
- Coordinated and trained cross-functional teams (Sales, Accounts, Developers, Client Service) for webstore creation.
- Upsold new platform developments and features.
- Resolved queries from Sales, clients, and Marketing teams regarding platform features, bugs, and functionalities.
- Mapped webstore requirements to platform features and suggested solutions.
- Mentored junior team members, addressing their concerns and feedback.
- Tracked team progress to ensure timely task completion by deadlines.
- Pitched webstore platform to prospective clients.
Senior Customer Service Associate
Groupon India Pvt.Ltd.
Bangalore
03.2012 - 02.2015
- Handle customer inquiries, complaints, billing, and requests.
- De-escalate and resolve issues, offering optimal solutions.
- Collaborate with internal teams for operational improvements.
- Ensure timely issue resolution through ticketing.
- Stay updated on internal systems and procedures.
- Promoted to Senior CSA for handling sensitive customers.
Tele Marketing Executive
Sulekha New Media Pvt. Ltd
Bangalore
10.2010 - 02.2012
- Perform outbound tele-calls to B2B firms.
- Explain packages and secure daily appointments.
- Manage call and email documentation.
- Build client relationships for revenue generation.
- Resolve client issues and retain accounts.
- Maintain consistent follow-up.
Education
International Business Developer FEC
Target Partners
Helsinki05.2023
Software Academy F.E.C Program
Saranen Consulting Oy
Helsinki09.2021
ITIL 4 Foundation
PeopleCert
Helsinki08.2021
MBA - Marketing
Sikkim Manipal University
Bangalore, India01.2016
Bachelors in Commerce -
BSVP College
01.2011
Higher Secondary School -
BSVP College
01.2007
SSLC (Secondary Level School Certificate) -
Adarsh High School
01.2005
Skills
- Atlassian (Jira & Confluence)
- Slack, Discord, Teams etc
- Basic Computers (MS-Office, MS-Word, MS-Excel etc)
- Sales force
- Monday CRM,
- Odoo ERP
- Unfuddle
- Zoho
- Tally
Accomplishments
- Consistently a top performer at Sulekha Pvt Ltd, earning the highest incentives.
- Awarded Star Performer for multiple quarters by COO of Groupon India.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, customer focus, and dependability.
- Played a key role in securing the prestigious GeM contract for the Indian Government.
- Conducted training sessions for various teams and clients across different countries.
- Successfully implemented app changes for HDFC Bank's PayZapp.
- Selected for specialized training and internships at Enfuce and Whitepoint Optics.
- Became a mother in 2021 and pumped breastmilk consistently for my baby for 8 months, overcoming PTSD.
Languages
English, Hindi
First Language
English
Proficient
C2
Finnish
Intermediate
B1
Hobbies And Interests
- Travelling
- Music
- Hiking
- Practicing mindfulness
- Exploring internet
Timeline
Account Manager
Whitepoint Optics
05.2023 - Current
Project Manager
Enfuce Financial Services Ltd
03.2021 - 09.2021
Store-In charge
Asian Foods Valuri Oy
06.2019 - 07.2020
Project Coordinator
Wibmo (Enstage India Pvt. Ltd.)
06.2018 - 03.2019
Lead Project Co-ordinator
Infibeam Pvt. Ltd. (Buildabazaar.com)
04.2015 - 04.2018
Senior Customer Service Associate
Groupon India Pvt.Ltd.
03.2012 - 02.2015
Tele Marketing Executive
Sulekha New Media Pvt. Ltd
10.2010 - 02.2012
International Business Developer FEC
Target Partners
Software Academy F.E.C Program
Saranen Consulting Oy
ITIL 4 Foundation
PeopleCert
MBA - Marketing
Sikkim Manipal University
Bachelors in Commerce -
BSVP College
Higher Secondary School -
BSVP College
SSLC (Secondary Level School Certificate) -
Adarsh High School
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