Deng Min
Tampere,Finland
Summary
Customer-oriented tour guide with six months of experience in northeast China, specializing in winter tourism. Fluent in Chinese and conversant in English, with a strong background in customer engagement and project management. Proven ability to enhance visitor experiences for both Chinese-speaking and international guests in Finnish tourism.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Tour Guide
Northeast China
11.2023 - 02.2024
- Guided tourists through major winter tourism destination in Northeast China, enhancing their experience with engaging narratives.
- Ensured safe and enjoyable travel experiences in cold winter and mountainous conditions, prioritising visitor comfort and satisfaction.
- Presented local attractions, natural scenery, culture, and tourism information, enriching visitors' understanding and appreciation.
- Communicated with visitors, answered questions and assisted with their needs.
Didi Driver
China
01.2021 - 06.2023
- Delivered safe and professional passenger transportation services, ensuring a positive travel experience.
- Engaged with passengers to understand and address their needs promptly.
- Coordinated routes and schedules autonomously in a high-pressure environment.
- Cultivated responsibility and punctuality in a fast-paced environment.
Business Manager / Entrepreneur
China
Zhuhai
01.2018 - 12.2021
- Founded and managed business specialising in advertising and construction projects, delivering tailored solutions to clients.
- Oversaw daily operations, leading projects from planning through to successful completion, ensuring alignment with client expectations.
- Engaged with customers, supervised teams, and coordinated project activities to maintain workflow and meet deadlines.
- Organised schedules and supplier deliveries to ensure timely project execution.
- Developed strong leadership, organisation, negotiation and problem-solving skills.
Sales Representative
China
01.2015 - 12.2018
- Engaged with customers to identify needs and promote relevant products and services.
- Responded to customer inquiries and delivered tailored solutions.
- Followed up on customer orders to ensure satisfaction and foster positive relationships.
- Enhanced communication and negotiation skills through customer interactions.
Education
Bachelor's Degree - Chemical and Biological Engineering
Hunan University of Arts and Science
China01-2015
Skills
- Tour guiding
- Transport coordination
- Route optimisation
- Customer service
- Bilingual communication
- Project coordination
- Sales negotiation
- Team supervision
- Problem solving
- Organisation
- Adaptability
- Cold-weather work
Languages & Driving
Chinese
Proficient
C2
English
Intermediate
B1
Finnish
Beginner
A1
Custom
Available upon request
Hobbies and interests
I like travelling to different places, learning about local culture and experiencing new things.I also enjoy spending time outdoors and exploring nature. most importantly. I like meeting and talking with people from different backgrounds.
Timeline
Tour Guide
Northeast China
11.2023 - 02.2024
Didi Driver
China
01.2021 - 06.2023
Business Manager / Entrepreneur
China
01.2018 - 12.2021
Sales Representative
China
01.2015 - 12.2018
Bachelor's Degree - Chemical and Biological Engineering
Hunan University of Arts and Science