Dexter Ogie-osahon
Hyvinkää,NFK
Summary
Proven Solutions Lead at Naveo Commerce, adept in multi-domain programming and team management, enhanced operational efficiency by implementing strategic software solutions and fostering a culture of continuous improvement. Achieved significant process optimizations, exemplifying strong project management and customer support skills.
Proven skills in troubleshooting, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Solutions Lead
Naveo Commerce
02.2020 - 07.2024
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by [Number]%.
- Streamlined operational efficiencies, executing structural steel painting processes.
- Inspected products as part of adherence to quality standards.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Improved project completion time, utilizing multiple painting materials and processes.
- Reduced process lags, monitored employee performance and completed training for new employees.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Implemented [Software] program to increase operational efficiency.
- Recommended new products and services to customers.
- Increased productivity by collaborating with management to develop process improvements.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Managed diverse projects and resolved complex issues to support timely completion.
Team Lead
Naveo Commerce
09.2018 - 01.2020
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior Software Engineer
Naveo Commerce
09.2016 - 08.2018
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Analyzed proposed technical solutions based on customer requirements.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Developed robust, scalable, modular and API-centric infrastructures.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Tested and deployed scalable and highly available software products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Estimated work hours and tracked progress using Scrum methodology.
- Conducted data modeling, performance and integration testing.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Coordinated deployments of new software, feature updates and fixes.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Created proofs of concept for innovative new solutions.
- Designed and implemented scalable applications for data extraction and analysis.
Software Engineer
Eficode
08.2012 - 06.2013
- Handled scripting tasks for debugging and automation.
- Worked closely with peers to identify issues and provide suitable resolutions.
- Prioritized tasks and completed in order of importance.
- Worked with developers to identify and remove software bugs.
- Coordinated project tasks among multiple departments.
- Worked with design teams and Senior Software Engineers to build customized software products for consumers.
- Proofread technical documentation and user manuals.
- Partnered with team members to learn best practices in software design.
- Tested new applications for usability and adherence to code plan.
- Wrote clear, clean code for various projects.
Education
Master of Science - Management of Technology - Information Systems
ESIEE Paris
Paris, France 06.2016
Bachelor of Science - Business Information Technology
Haaga-Helia University of Applied Sciences
Helsinki, Finland06.2014
No Degree - Computer Science And Economics
University of Saskatchewan
Saskatchewan, Canada12.2013
Certificat D'études Françaises - Humanities
Université De Neuchâtel
Neuchâtel, Switzerland06.2008
Diplôme De Commerce - Business Administration
Académie De Langues Et De Commerce
Geneva, Switzerland06.2006
Skills
- Multi-domain programming
- Software Development
- Project Management and Documentation
- Proficient in Go, Ruby, Python, VueJS, Rails
- Team Management
- Troubleshooting product problems
- Recommending products and solutions
- Customer Support
- Business Analysis
Certification
- IPMA-D - International Project Management Association
- AgilePM - APMG International
Languages
English
Native language
French
Intermediate
B1
Finnish
Intermediate
B1
Timeline
Solutions Lead
Naveo Commerce
02.2020 - 07.2024
Team Lead
Naveo Commerce
09.2018 - 01.2020
Senior Software Engineer
Naveo Commerce
09.2016 - 08.2018
Software Engineer
Eficode
08.2012 - 06.2013
Master of Science - Management of Technology - Information Systems
ESIEE Paris
Bachelor of Science - Business Information Technology
Haaga-Helia University of Applied Sciences
No Degree - Computer Science And Economics
University of Saskatchewan
Certificat D'études Françaises - Humanities
Université De Neuchâtel
Diplôme De Commerce - Business Administration
Académie De Langues Et De Commerce
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