Divine Gregory
Helsinki
Summary
Proven Shift Supervisor at Ruff’s Burger, adept in enhancing customer satisfaction and streamlining operations for efficiency. Leveraged excellent customer service and cleaning skills to maintain high standards of service and quality, significantly growing business relationships. Demonstrated reliability and safety awareness, ensuring a clean, efficient, and customer-friendly environment.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Ruff’s Burger
12.2023 - 08.2025
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Conducted routine inspections to check quality and compliance with established specifications.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Crew Member
Ruff’s Burger
01.2021 - 12.2023
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Counter Person
Hans Im Glück
02.2018 - 12.2019
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Processed customer orders and accurately entered into order system.
- Supported store promotions by effectively communicating deals and specials to customers.
- Collaborated with team members to streamline processes for improved workflow efficiency.
Education
Bachelor Of Computer Information Systems - Computer And Information Sciences
Technical University Munich
Munich GermanySkills
- Safety awareness
- Reliability
- Excellent Customer Service
- Friendly and Open Communication
- Cleaning Skills
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Finnish
Elementary (A2)
Timeline
Shift Supervisor
Ruff’s Burger
12.2023 - 08.2025
Crew Member
Ruff’s Burger
01.2021 - 12.2023
Counter Person
Hans Im Glück
02.2018 - 12.2019
Bachelor Of Computer Information Systems - Computer And Information Sciences
Technical University Munich
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