Dulan Jayasinghe
Vantaa
Summary
Sales and marketing professional with 14 years of experience in the promotion and distribution of pharmaceutical products. Expertise in driving business growth, achieving sales target, and building strong client relationships. Skilled in developing and implementing effective sales strategies to enhance market presence and revenue generation.
Overview
17
17
years of professional experience
Work History
Sales Manager
Emerchemie NB Ceylon Ltd.
04.2021 - 01.2022
- Consistently met or exceeded sales targets and revenue goals.
- Developed and implemented successful marketing campaigns that boosted market share.
- Built and maintained strong relationships with key client, leading to long-term partnership.
- Overlooked and responsible for the performance of six major distributors around the country.
- Developed and executed training & development plans for medical delegates.
- Developing reports to provide market insights to extended teams.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Field Sales Manager
Emerchemie NB Ceylon Ltd.
04.2016 - 03.2021
- Consistently met or exceeded sales targets revenue goals in the assigned region.
- Maintained & developed effective relationships with medical consultants & regional distributors.
- Developed market reports based on customer feedbacks, sales trends, medical delegate performances, etc..
- Developed and implemented successful marketing campaigns that boosted market share.
- Organized monthly meetings and performance reviews with medical delegates.
- Developed annual and quarterly forecasts and budgets for assigned regions.
Territory Manager
Emerchemie NB Ceylon Ltd.
12.2008 - 03.2016
- Achieved revenue based and volume-based targets in assigned region.
- Prepared monthly reports and maintained periodic review of industry trends.
- Liaised with Sales reps to achieve monthly targets through pharmacy sales.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Operation Executive
ACX International (Hemas Group)
01.2008 - 10.2008
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
Customer Service Supervisor
Liberty Traders (Motor Vehicle Dealer)
01.2005 - 12.2007
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Education
Professional Postgraduate Diploma in Marketing - Marketing (Level 7)
Chartered Institute of Marketing (UK)
07.2022
Master of Business Administration -
London Metropolitan University (UK)
08.2021
Postgraduate Diploma in Marketing -
Sri Lanka Institute of Marketing (SLIM)
12.2017
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing (SLIM)
01.2009
Skills
- Team Leadership
- Sales team training
- Market Analysis
- Pharmaceuticals sales
- Customer service
- Marketing & Brand development
- Stakeholder management
- Distribution management
- Negotiation
- Sales expertise
- Analytical problem solver
- New Business Development
- Marketing strategy
- Strategic Planning
- Sales analytics
- Verbal and written communication
Accomplishments
- Field Sales Manager - Highest regional sales achievement – 2018, 2019 & 2020
- Medical Delegate - Highest achiever of the year – 2013, 2014 & 2016
Languages
Sinhala - Native
English - Fluent
Finnish - Beginner
Timeline
Sales Manager
Emerchemie NB Ceylon Ltd.
04.2021 - 01.2022
Field Sales Manager
Emerchemie NB Ceylon Ltd.
04.2016 - 03.2021
Territory Manager
Emerchemie NB Ceylon Ltd.
12.2008 - 03.2016
Operation Executive
ACX International (Hemas Group)
01.2008 - 10.2008
Customer Service Supervisor
Liberty Traders (Motor Vehicle Dealer)
01.2005 - 12.2007
Professional Postgraduate Diploma in Marketing - Marketing (Level 7)
Chartered Institute of Marketing (UK)
Master of Business Administration -
London Metropolitan University (UK)
Postgraduate Diploma in Marketing -
Sri Lanka Institute of Marketing (SLIM)
Preliminary Certificate in Marketing -
Sri Lanka Institute of Marketing (SLIM)
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